What are the responsibilities and job description for the Information Technology Support Specialist position at Movate?
Job description:
IT Operations & Helpdesk – DNS, CDN & Domain Services
Overview
We are hiring a IT Operations & Helpdesk t to support customers across DNS, CDN, domain registration, and related web infrastructure services. This is a customer-facing technical support role that requires strong troubleshooting skills, comfort with billing and registrar-related issues, and the ability to communicate clearly with customers in a fast-paced environment.
This role is best suited for candidates with prior experience in technical customer support and hands-on exposure to DNS, CDN, domain registration, and cloud or web technologies.
Key Responsibilities
● Provide technical support to customers via ticketing systems and other service channels
● Troubleshoot issues related to DNS, CDN, domain registration, and registrar systems
● Investigate and resolve billing-related concerns, including invoices, credits, refunds, payment issues, and sales tax questions
● Support customers using standard billing tools and payment platforms; Stripe experience is a plus
● Document issues, actions taken, and resolutions accurately in systems such as Salesforce Service Cloud or Zendesk
● Work cross-functionally to escalate and resolve complex technical or account-related issues
● Deliver clear, accurate, and actionable updates to customers
● Maintain high attention to detail while managing multiple priorities in a fast-paced support environment
● Use internal knowledge tools such as Confluence to research and document processes
● Perform basic SQL-based lookups or queries when needed to support investigation and resolution
Required Qualifications
● High school diploma or equivalent
● Minimum 2 years of experience in a customer-facing technical support or customer service role
● Minimum 2 years of experience working with DNS, CDN, and domain registration
● Minimum 2 years of experience with web technologies or cloud technologies
● Strong technical troubleshooting skills
● Basic understanding of how the Internet and registrar systems work
● Familiarity with terminology and workflows related to DNS, CDN, and domain management
● Experience handling client billing issues using billing tools or payment platforms
● Knowledge of financial terminology such as bad debt, collectible invoices, credits, refunds, and sales tax
● Experience using ticketing platforms such as Salesforce Service Cloud or Zendesk
● Excellent written, verbal, and interpersonal communication skills
● Strong attention to detail and accuracy
● Ability to work efficiently in a fast-paced environment
Preferred Qualifications
● Associate’s or Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field
● Experience with Stripe
● Familiarity with Atlassian Confluence
● Familiarity with MacOS
● Basic SQL query skills
Benefits
● 401(k)
● 401(k) matching
● Dental insurance
● Health insurance
● Paid time off
● Referral program
● Vision insurance
Pre screen questions :
1. Do you have experience working in DNS & CDN tool ? we need real time experience. At this time , we don't need exposure. Kindly mention Yes/No.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Minimum 2 years of experience in CDN, DNS, Domain registration
- Kindly mention your current location . We need candidates only from Utah.
Work Location: In person