What are the responsibilities and job description for the Customer Technical Support position at Movate?
We are looking for Technical customer support representative who have experience with Billing support - CDN, DNS & domain registration.
- High school diploma required.
- Associate’s or bachelor’s degree in information technology, Computer Science, Business Administration, or a related field preferred (or equivalent work experience).
- 2 years in customer-facing roles, preferably in technical support or customer service, with a focus on billing and registrar systems.
- Experience researching and resolving client billing issues, including working with standard billing tools and payment platforms.
- Strong analytical skills with the ability to present clear and actionable insights to customers.
- Proficient in technical troubleshooting.
- Familiarity with modern operating systems, such as MacOS.
- Basic understanding of how the Internet and registrar systems work, including terminology related to CDN, DNS, and domain registration.
- Proficiency in using ticketing systems like Salesforce Service Cloud or Zendesk.
- Exceptional attention to detail and accuracy.
- Excellent written, verbal, and interpersonal communication skills across all organizational levels.
- Ability to work efficiently in a fast-paced environment.
- Proficiency with standard billing tools and payment platforms; experience with Stripe is preferred.
- Familiarity with Atlassian Confluence.
- Basic understanding and ability to use SQL queries.
- Knowledge of financial and accounting terminology, such as bad debt, collectible invoices, sales tax, credits,