What are the responsibilities and job description for the Intern - Helpdesk position at Movado Group?
At Movado Group, we are committed to building the strongest brands in the industry - and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth - and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success.
We are looking for a passionate, task oriented, college student to join our IT Helpdesk team in Paramus, New Jersey as a Helpdesk Intern. This is a PAID internship. Only actively enrolled college students will be considered.
This position will provide first -level support to all domestic Movado Group employees. The position will assist in the timely operational and technical support for all Movado Group desktop equipment; provide and aid the prompt and effective troubleshooting, resolution, and documentation of all assigned desktop support problems and Information Services Requests, including PCs, printers, and all desktop hardware/software.
Intern would work on a part time basis, up to 25 hours per week, during normal business hours. Normal business hours are Mon-Fri, 9am – 5pm.
This is a PAID Internship.
Roles and Responsibilities:
- Daily support and troubleshooting of all domestic desktop hardware and software issues
- Update Help Desk database with timely and meaningful information in accordance with desktop service levels.
- Gather and log all relevant information about the issue and attempts to resolve it using tools provided and the collective knowledge of their teammates and supervisors.
- Utilize knowledge base used to assist in troubleshooting efforts. Shares experiences with other team members.
- Assist in the deployment of desktop PC’s and peripherals.
- Respond to all voice mail and email on a daily basis.
- Develop working knowledge of all desktop applications, and OS software supported by Desktop Services. Troubleshoot and assist in the use of all supported software.
- Assist with maintenance of problem and asset management systems.
This position will also be responsible for various duties as assigned by the Director of Technology Services, including:
- Documentation: Assist in documenting installation and configuration procedures for both standard and non-standard software packages
- Projects: Assist in deployment and rollout of software and hardware as required by the demands of the business.
- Inventory: Assist in maintaining an accurate inventory of Desktop services assets, including spare parts/items for break/fix support.
