What are the responsibilities and job description for the Customer Experience Representative position at Mountville?
BRIEF COMPANY DESCRIPTION: As a globally trusted manufacturer, M A Matting provides quality commercial, residential, and promotional mats for millions of homes and businesses all over the world. We pride ourselves on superior customer service and excellent product quality. Continuous development of new technologically advanced mat products assures our customers that M A Matting mats are unparalleled in quality and performance.
JOB SUMMARY: The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to: providing product and pricing information, processing orders, ensuring that all orders are shipped in a timely manner and resolving issues that arise from the problems with orders (regarding replacements, credits, etc.), to ensure 100% customer satisfaction. This position will also focus on processing, investigating, and resolving customer freight claims.
ESSENTIAL FUNCTIONS OF THE JOB:
Local Candidates Only **No Relocation Assistance Provided**
QUALIFICATIONS:
WORK ENVIRONMENT: General office conditions
COMPENSATION: Pay commensurate with experience
BENEFITS: M A Matting offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing.
WORK HOURS: General office hours, Monday - Friday 8am-5pm, plus occasional overtime. After completion of initial training process, we offer staff the opportunity to work from home 1-2 days per week.
JOB SUMMARY: The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to: providing product and pricing information, processing orders, ensuring that all orders are shipped in a timely manner and resolving issues that arise from the problems with orders (regarding replacements, credits, etc.), to ensure 100% customer satisfaction. This position will also focus on processing, investigating, and resolving customer freight claims.
ESSENTIAL FUNCTIONS OF THE JOB:
- Process freight claims entry in a timely manner. File claims with carriers related to customer quantity shortages, quality issues and transit related cargo loss damage. Document recovery of various claims issues and communicate status of claims with customer.
- Process customer orders
- Answer phone or email inquires
- Provide product information and meet service requests
- Track orders and coordinate correction of orders
- Process inquiries on shipping status, pricing or invoicing information, and various website questions
- Liaise between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction
Local Candidates Only **No Relocation Assistance Provided**
QUALIFICATIONS:
- Strong interpersonal and communication skills
- Detail and task-oriented and possess creative problem-solving skills
- Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.
- We are seeking a team player with strong computer skills working with Microsoft Office Suite (Word, PowerPoint, and Excel).
- Highly motivated, has a strong work ethic, sense of urgency, and is a self-starter
- Expresses written and oral ideas clearly and can proactively share information
- Post-secondary education or college degree
WORK ENVIRONMENT: General office conditions
COMPENSATION: Pay commensurate with experience
BENEFITS: M A Matting offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing.
WORK HOURS: General office hours, Monday - Friday 8am-5pm, plus occasional overtime. After completion of initial training process, we offer staff the opportunity to work from home 1-2 days per week.