What are the responsibilities and job description for the MatWorks - Customer Experience Representative position at Mountville Mills - The Matworks LLC?
JOB SUMMARY: The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to providing product and pricing information, processing orders, ensuring all orders are shipped in a timely manner and resolving issues that arise with orders (replacements, credits, etc.), to ensure 100% customer satisfaction.
ESSENTIAL FUNCTIONS OF THE JOB:
- Process customer orders
- Answer phone or email inquires
- Provide product information and meet service requests
- Track orders and coordinate correction of orders
- Process inquiries on shipping status, pricing or invoicing information, and various website questions
- Communicate between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction
- File claims with freight carriers related to quantity shortages, quality issues, and transit related cargo loss or damage.
Local Candidates Only **No Relocation Assistance Provided**
QUALIFICATIONS:
- Strong written and oral communication skills
- Detail and task-oriented and possess creative problem-solving skills
- Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.
- A team player with strong computer skills
- Highly motivated, strong work ethic, sense of urgency, and is a self-starter
- Post-secondary education or college degree preferred
COMPENSATION: Starting at $18/hour. Based on experience and qualifications
BENEFITS: Matworks offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing.
WORK HOURS: General office hours, Monday - Friday 8am-5pm, plus occasional overtime.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.