What are the responsibilities and job description for the Senior Flight Representative Coordinator (Long Island) position at Mountfitchet Group?
Company Description
WHO IS AIR CHARTER SERVICE
Air Charter Service (ACS) is a leading aircraft charter company that provides passenger and cargo aircraft charters worldwide.
To put it simply, we are the middle person between the clients and the operator. Our Sales Consultants manage the full travel/sales cycle so all our clients have to do is fly! Our clients consist of high-net-worth individuals, CEOs, celebrities, the rich and famous, and many more!
With offices across the globe, including North America, South America, Europe, CIS, Africa, the Middle East, Asia, and Australasia, ACS offers personalized charter solutions using local knowledge.
ACS is a rapidly growing company, generating over $1 billion in revenue and arranging more than 25,000 charter flights annually.
Job Description
A DAY IN THE LIFE
- Lead, train and develop the Flight Representative team by setting clear expectations, recognizing strong performance and addressing issues proactively.
- Build and sustain strong, trust-based relationships with ACS Private Jets teams.
- Design and deliver structured training, onboarding programs and operational standards
- Develop and maintain training checklists, onboarding guides, and clear “what to do and what not to do” standards to support representative professionalism and performance.
- Provide hands-on operational support before, during and after flights.
- Continuously refine training processes to improve service quality, reduce errors, and strengthen the overall capability of the Flight Representative team.
- Lead strategic projects to support the growth of the Flight Representative department across the U.S. and Canada,
- Act as the primary escalation point during live operations and develop FBO relationships nationwide.
- Oversee the maintenance of accurate monthly records and reporting on Flight Representative coverage across the U.S. and Canada
- Strengthen collaboration with Jet Card Managers to ensure consistent execution, reliable communication, and a high-quality experience for Jet Card clients.
- Follow company procedures methodically to safeguard both ACS and its clients.
Qualifications
WHAT DO WE LOOK FOR
- Strong attention to detail, organization skills and time management.
- Strong interpersonal skills, relationship building and emotional intellgience
- Adaptable, quick learner and team player.
- Excellent verbal and written communication skills
- Previous leadership experience
- Heavy calendar management
- Can commit to being on-call
Additional Information
COMPANY CULTURE
- A dynamic and fast-growing company
- Modern office with luxury amenities in the RXR Plaza
- Balance between independent and team-oriented work
- A welcoming, enjoyable, and interactive environment – seasonal events and team night outings
- Monday to Friday, office-based position
- Future work-from-home opportunities; 1x day a week
WHAT IS IN IT FOR YOU
- $65K-75K USD salary
- Clear path for career advancement
- Job stability and leadership support for development
- Affordable health, dental, and vision insurance plans
- 401K retirement savings plan with generous employer match!
- Life insurance
- Paid maternity/paternity leave
- 20 days to start vacation time, and more earned each year
- Paid sick time
- 12 paid public holidays
- Additional paid leave for your birthday, wedding, moving house, holiday shopping, and more
Check us out on social media! LinkedIn - Facebook - Instagram - TikTok - Twitter - Youtube
Diversity & Inclusion: Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
WHAT ARE THE NEXT STEPS?
Submit your resume to us today and a member of our recruitment team will be in touch!