What are the responsibilities and job description for the Business Operations Intern position at Mountainside Treatment Center?
Description:Business Operation InternOpportunities Available at the following locations: Canaan, CT, Chappaqua NY, and Chelsea, NYCAbout the Position:The Business Operations, Intern provides administrative, and operations support to the Program Development department. This role offers hands-on experience in healthcare administration, compliance, and operational performance. The intern will assist with front desk responsibilities at outpatient clinics while supporting internal projects related to documentation, workflows, EMR enhancement, and departmental organization. The ideal candidate is detail-oriented, comfortable learning software systems, and eager to support both client-facing operations and internal process improvement initiatives. Your Role:Program Development & Internal Operations:Draft, format, and proofread program materials including SOPs, workflows, slide decks, and policy documentation.Submit and track Aura EMR tickets, documenting issues, gathering details from site staff, and monitoring resolutionAssist with collecting data and preparing summary reports for projects and leadership reviewHelp coordinate meetings, take notes, and organize follow-up tasksMaintain shared drives, document repositories, and version control of departmental materialsOutpatient Front Desk & Administrative Support:Provide front desk coverage as needed, including greeting clients, answering phones, and responding to inquiriesAssist with scanning, uploading, and maintaining client documentation in the EMRSupport daily administrative operations to ensure smooth clinic functioningMaintain a professional and welcoming environment for clients and staffSystems & Technical Tasks:Navigate and use Aura EMR, Salesforce, and related internal systems to maintain accurate records for compliance standards and auditingUpdate trackers, templates, and dashboards as directed by Program Development leadershipSupport research on best practices and process improvements for outpatient programsOther Duties:On-site presence required, this is not a remote positionMay involve travel between clinic sites for training and supportQualifications:Currently enrolled in a college or university program (Healthcare Administration, Business, Public Health, or related field preferred) required. Strong organizational skills with exceptional attention to detailProficient in Microsoft Office Suite; familiarity with EMRs or CRM platforms a plusStrong written communication, formatting, and document editing skillsAbility to work in a fast-paced healthcare environment with sensitive informationAbility to maintain confidentiality and follow HIPAA and compliance This internship is designed for students who are looking to earn academic credit while gaining hands-on experience. Eligible candidates must be able to receive school credit through their academic program. About Mountainside:Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC.Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.Requirements:
Salary : $16 - $21