What are the responsibilities and job description for the Vendor Registration Coordinator II position at MountainSeed Appraisal Management LLC?
HOW YOU’LL MAKE A DIFFERENCE:
The Vendor Registration Coordinator position provides support to many departments within MountainSeed including Compliance, Procurement, Sales and Operations. This position plays a key role in the company’s growth.
Professional communication skills, both verbal and written, are imperative for daily interaction within internal associates, as well as with vendors and the staff of the vendor companies who manage their vendor business relationships with MountainSeed.
IN THIS ROLE, YOU’LL GET TO:
- Manage the vendor licenses; keep track of upcoming state license expiration dates and proactively update as needed
- Terminate individual profiles when vendor no longer holds any valid license
- Assist with onboarding/registering the approved vendor panels of new bank clients
- Coordinate daily department activities and tasks in conjunction with other departments within MountainSeed. Resolve identified issues with appropriate internal departments
- Communicate with vendors in relation to their profile maintenance, including updating expired E&O policies. Resolve identified issues.
- Process all requests that come through the MountainSeed dedicated inbox, which is primarily interactions with vendors and internal staff regarding profiles and bank panel maintenance
- Additional responsibilities include, answering phone calls and responding to voicemails pertinent to the department
- Special Projects as assigned by manager
THIS OPPORTUNITY IS FOR YOU IF YOU HAVE/ARE:
- Prefer 3 years experience in one or more of the following areas: mortgage, appraisal, appraisal management company (AMC), banking (specific to mortgage lending), real estate
- Strong attention to detail, exceptional written and verbal communication skills, and efficiency in responding to written messages through a computer system
- Strong organizational skills, be task driven and have the ability to prioritize
- Technological literacy and mastery of navigating web browsers and basic office software such as Outlook, Excel and Word
- Must be able to work independently as well as part of a team
- Comfortable working in an open, team environment with continuous focus on self- and company-improvement
PERFORMANCE STANDARDS:
- Respond to clients and appraisers as per SLA (service level agreement)
- Assist all internal and external customers in defining their needs and requests
- Deliver courteous and professional customer service with the goal of exceeding customer expectations
PERFORMANCE METRICS:
- Emails are responded to daily
- Voicemails are processed daily
- Pending Appraiser Folder is processed daily
- ASC.gov notifications are processed daily
- The expired number of appraisers should update to reflect a 10% decrease from the prior months expired appraisers
- Panel Management, including registration and new client onboarding, is processed daily
WHAT WE OFFER: 3 weeks of PTO, 13 company paid holidays, paid parental leave, and a flexible work environment. Medical, Dental, Vision, Life, Disability, and 401K plans begin the first of the month after 30 days of employment.
OUR PURPOSE is to provide opportunities that help people thrive using their God-given abilities.
OUR CORE VALUES:
- Be a Self-Starter. Continuously seek ways to improve yourself and the business, take responsibility, and act with urgency to solve problems.
- Be a Team Player. Prioritize team success over individual achievements, support your colleagues, and contribute to creating high-performing teams.
- Be a Patriot. Focus on the greater good of the organization, be honest about what’s working, and passionately work towards making the company better.
- Do it Right. Uphold high standards and integrity, even when no one is watching, and always aim to do the right thing.
- Be Humble. Lead by serving others, value diverse perspectives, and remain open to new ideas and feedback.
WHAT WE DO:
As the largest commercial real estate services marketplace in the nation, MountainSeed MarketPlace offers a comprehensive range of appraisal management, review services, and more. MountainSeed Analytics platform provides real-time, accurate real estate data insights, helping clients make informed decisions in markets across the U.S. MountainSeed’s Capital Markets Solutions including Loan Sale Advisory and Sale Leaseback Programs assist in enhancing an institution’s financial health.
MountainSeed is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.