Demo

Community Banking Officer

MountainOne
North Adams, MA Full Time
POSTED ON 9/13/2026
AVAILABLE BEFORE 10/12/2026
The full [Community Banking Officer job

description](https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=7201378&B_ID=91&fid=1&Adid=0&ssbgcolor=FFFFFF&SearchScreenID=22325&CountryID=3&LanguageID=2){target="_blank"

rel="noopener noreferrer"} contains more information about this

position. **Job Summary:** As the manager of the branch, the Community

Banking Officer oversees the operation of a full-service Community

Banking Office. The CBO is responsible for directing and motivating

staff to achieve high levels of individual and team performance that

results in superior customer service in accordance with our Community

Banking Service Standards; to conduct themselves in ways that reflect

the company\'s core commitments. In conjunction with the Regional

Community Banking Officer, the CBO is responsible for maintaining and

expanding personal and business account relationships to achieve revenue

growth. As a brand steward for the company, the CBO projects and ensures

a positive branch image. **Position Requirements Technical

Knowledge/Skills** - Understanding of business strategy. - Ability to

read and understand financial reports; advanced math and expert level of

financial literacy. - Understanding of all aspects of electronic

banking. - Systems knowledge (teller and customer service). - Branch

procedures; cash handling; ATM processes and procedures. - Product

knowledge, e.g. deposit accounts, loan products, features/benefits. -

Business development; ability to work with the Vice President, Senior

Community Banking Officer to identify and target opportunities; with

partners to grow and manage customer relationships. - Sales process; as

relates to selling through, cross-selling and making sales referrals.

  • Personal Skills** - Critical thinking, including data analysis and

problem-solving. - Personal accountability and accountability for

others. - Interpersonal skills; communication skills, including verbal,

written and active listening. - Empathy, ability to relate to and care

for others. - Management and leadership; planning and organizational

skills; ability to adapt situationally. - Conflict management; ability

to identify, address and resolve issues or concerns with diplomacy. -

Ability to coach, develop, motivate staff to maximize potential. Foster

teamwork, build productive teams. - Self-management, time-management,

ability to multi-task. - Customer service and relationship-management;

strive to anticipate, meet, exceed customer expectations. -

Goal-orientation, with ability to focus on mission, goals and

objectives. **Experience** - Bachelor\'s degree preferred Minimum three

years of experience in lending or banking. - Business development,

experience working with partners and teams. - Community engagement, e.g.

brand promotion, networking, local Board seats or Committee support.

  • Other Requirements** - Flexibility and availability to service all

banking hours, as needed. - Ability to travel up to 25% of the time

outside a 50-mile radius. - Ability to sit, drive, bend, make/answer

telephone calls.

Salary.com Estimation for Community Banking Officer in North Adams, MA
$46,415 to $56,970
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