Project Coordinator - Retail

The Project Coordinator coordinates Retail Replacement projects from the point of contract through to resolution of post installation service issues. Responsible for coordinating the order entry, purchasing, scheduling, delivery, installation, and recovery of customer orders promptly to ensure that each detail in a customer order is addressed. Works closely with customers, sales consultants, order verifiers, installers, warehouse personnel, delivery personnel, and service coordinators. Must be able to work well in a team environment.

Principal DUTIES AND RESPONSIBILITIES include the following, but are not limited to:

• Scheduling installation of Mountain West products
• Purchasing products from vendors and our corporate manufacturing facilities
• Scheduling and releasing the completed product
• Coordinating delivery of customer orders
• Managing the recovery process for shortages and damaged products
• External and internal customer contact
• Scheduling service appointments
• Ordering Parts
• Recording key dates and activities related to a Retail Replacement project
• Proficiency with Microsoft® Word, Excel, Outlook, and PowerPoint software applications. Will be expected to develop proficiency in Marvin proprietary software (i.e., PQM, OSC, OMS, etc.). 
• Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be proactive, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion.
• Must have a High School Diploma or GED. AA or Technical degree preferred, 0-2 years’ customer service, or general business experience preferred.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add or remove duties as necessary.

PHYSICAL DEMANDS  

While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel, especially with the use of the phone and computer.  The employee frequently is required to reach with hands and arms and talk or hear, especially in use of the telephone and meetings.  The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl.  

Specific vision abilities required by this job include close vision and the ability to adjust focus to read written company forms, correspondence, policies, brochures, state/local/federal employment law manuals, and other documents and reading materials as well as the computer.

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add, or remove duties as necessary.