What are the responsibilities and job description for the Technical Operations Coordinator position at Mountain View Senior Living and Memory Care?
We are seeking a tech-savvy and detail-oriented Technical Operations Coordinator to support daily technology operations, software implementations, data tracking, and end-user support within our facility. This role serves as a key point of contact for staff, vendors, and users while ensuring systems and devices operate efficiently.
The ideal candidate is comfortable working with multiple software platforms, analyzing information, troubleshooting technical issues, and assisting individuals with varying levels of technical experience — including helping seniors confidently use devices and technology tools.
Key Responsibilities
- Track operational data, generate reports, and identify process improvements on a daily basis to communicate to the administrator to improve better care efficiency
- Serve as the primary point of contact for technology-related questions and support
- Troubleshoot basic hardware, software, connectivity issues, support system updates, account setup, and device management
- Help seniors and other users navigate smartphones, tablets, computers, apps, and digital platforms
- Communicate with software vendors and external support teams as needed
- Assist with software setup, implementation, onboarding, and user training
Qualifications
- Bachelors Degree
- Strong technical aptitude and ability to learn new software quickly
- Experience working with multiple digital platforms and systems
- Excellent communication and interpersonal skills
- Compassionate, empathetic, and patient professional with a genuine passion for helping others feel supported and confident
- Comfortable assisting seniors and individuals with varying technical abilities
- Strong organizational and problem-solving skills
- Ability to analyze data and support operational decision-making
- Prior experience in operations, technical support, implementation, or coordination preferred
Preferred Skills
- Experience training or supporting end users
- Knowledge of device setup and troubleshooting (phones, tablets, laptops)
- Ability to manage multiple tasks and priorities
- Healthcare, senior living, community services, or technology support experience is a plus
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $60,000