Office Manager - North Colorado Springs - No Weekends

About Mountain View Pain Center:

Mountain View Pain Center is a comprehensive pain management and rehabilitation practice committed to treating the whole patient with compassion, innovation, and teamwork. We blend chiropractic care, physical therapy, pain management, and acupuncture to create individualized, evidence-based treatment plans that address pain at its source.

Our collaborative, patient-centered approach ensures every patient receives coordinated care from a multidisciplinary team working together towards the goals of restoring function, improving quality of life, and promoting long-term wellness. At Mountain View Pain Center, we believe healing happens best when providers communicate, support one another, and place the patient experience at the center of everything we do.

Position Summary:

The Office Manager is responsible for managing and supporting all clinic employees by assisting and tracking time off requests, covering for staffing shortages, assisting with patient check-ins, auditing, reporting on a variety of areas, creating action plans for each department, customer service, clinic inventory management, cleaning and maintaining an organized clinic.

Essential Duties & Responsibilities:

• Manage time off requests and approve timecards for hourly staff
• Training of Front Desk staff; work with MA Manager for MA training
• Proactively address team issues and provide coaching and additional support
• Ensure all staff members abide by company policies and procedures
• Host monthly staff meetings
• Adequately cover positions when short staffed
  • Chiro MA
  • Front Desk
  • Pain MA
• Ability to create action plans for each department to address bottle necks and improve clinic efficiency and track progress with milestones
• Communication with departments, management, patients, and providers
• Cleaning, Organization, Ordering
• Customer Service
• Ability to report and audit on several facets of clinic operations:
  • Appointment Count by provider
  • No-Shows
  • Appointment Cancellations
  • New Patient On-boarding, Evaluations and Surveys
  • Patient Scheduling

Minimum Experience & Qualifications:

• Associate degree in a healthcare field, BA preferred
• 3 years experience with Medical Scheduling
• 1 year experience supervising staff
• Proven customer service skills and ability to de-escalate
• Basic computer skills
• Access to reliable transportation

Salary Range: $60,000 to $68,000 annually

Office Location: North Colorado Springs Clinic (Interquest), 100% Onsite

Office Hours:

• Monday – Thursday: 8am – 6pm, with a 2 hour lunch break
• Friday: 8am -1pm

Benefits:

• 401 (k) Matching
• Dental, Health, and Vision
• Short- and Long-term disability
• Paid Time Off
• PTO plus paid holidays