Intake Supervisor

Do you enjoy guiding intake teams through clear processes and supportive leadership?

Are you someone who brings patience, structure, and consistency to daily operations?

If so, you may be the perfect fit for our One Senior Care family of businesses — including LIFE-NWPA, Mountain View PACE, and Buckeye PACE.

Job Summary:

As an Intake Supervisor, you’ll provide day-to-day guidance and support to Intake Coordinators. You’ll help ensure intake activities are completed accurately, consistently, and in alignment with established processes — all while maintaining a supportive and respectful team environment.

This position is ideal for someone who is steady, service-oriented, and enjoys helping others do their best work. You’ll work closely with leadership and regulatory partners, offering coaching, training, and encouragement while helping the team move participants smoothly through the enrollment process.

Schedule:

Remote First shift, full-time hours. Specific work hours will be established in consultation with your supervisor.

Benefits:

• 9 Paid Holidays
• PTO starting at 3 weeks 1 day per year (accrued from date of hire for full-time employees)
• Medical, Dental, & Vision
• Free Life and AD&D Insurance Plan
• Health Savings and Flexible Spending Accounts
• Short Term Disability Insurance
• Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents
• Paid Parental Leave
• Tuition Reimbursement and Paid Training Opportunities
• Retirement Plan with company annual match
• Mileage Reimbursement at annual IRS rate as applicable

Duties and Responsibilities:

• Support and oversee Intake Coordinators as they follow established intake steps.
• Oversee call flow and daily operations of the referral call center.
• Communicate regularly with Intake Coordinators and Center Managers to support enrollment goals.
• Coordinate with regulatory agencies and service providers regarding referral status.
• Support training, onboarding, and transition of newly hired Intake Coordinators.
• Provide coaching and follow-up in a calm, supportive, and respectful manner.
• Monitor job performance and provide guidance as needed.
• Participate in interdisciplinary, management, and team meetings.
• Assist with Intake Coordinator or Call Center duties as needed.
• Support Human Resources and leadership with onboarding activities.
• Maintain required data and reports.
• Participate in quality improvement initiatives.
• Complete other duties as assigned.

Everyone’s journey is unique. Even if you haven’t done it all, your dedication to learning and helping others is what counts. With our training, mentorship, and career development programs, we’ll help you grow and succeed.

What Makes You a Great Fit:

• Patient, steady, and service-oriented leadership style.
• Approachable and supportive when guiding others.
• Comfortable working within established guidelines and routines.
• Detail-focused with a commitment to accuracy and quality.
• Team-oriented and collaborative, valuing shared decision-making.
• Strong communicator with a calm, respectful approach.
• Valid driver’s license and reliable transportation.
• CPR and First Aid Certification (or willingness to obtain after hire — we’ll provide the training!)

Education and Experience:

• High School Diploma or GED required.
• Experience working with frail or elderly populations is a plus.
• Three or more years of supervisory experience, preferably in intake, marketing, or a call center setting.
• Knowledge of Medicare and Medicaid regulations is helpful but not required.

Physical Requirements:

• Must be able to move intermittently throughout the workday.
• Sits, stands, bends, lifts, and moves intermittently during working hours.
• Is subject to frequent interruptions.
• Is subject to lifting, carrying, and supporting Participants.

Join Us!

At One Senior Care, you’ll be part of a compassionate team that makes a tangible difference in seniors’ lives — working together to keep participants safe, healthy, connected, and at home.

One Senior Care is an Equal Opportunity Employer. Employment is contingent upon successful completion of required background checks, health and safety screenings, and any clearances required for healthcare programs.