Manager on Duty (MOD)

A Manager on Duty (MOD) in an assisted living facility plays a crucial role in overseeing the day-to-day operations during their shift, ensuring the safety, well-being, and satisfaction of residents, and providing support and guidance to staff. They often act as the primary point of contact for emergencies and immediate issues when the Executive Director or Administrator is not present.

Here's a comprehensive job description for a Manager on Duty in Assisted Living:

Job Title: Manager on Duty (MOD) - Assisted Living

Reports To: Executive Director / Administrator

Job Summary: The Manager on Duty is responsible for the overall operations of the assisted living facility during their assigned shift, ensuring a safe, supportive, and engaging environment for residents while upholding all regulatory standards and company policies. The MOD provides leadership and support to all staff, addresses immediate concerns, handles emergencies, and serves as the primary contact for residents, families, and external partners in the absence of the Executive Director or Administrator.

Key Responsibilities:

1. Operational Oversight:

• Oversee all daily operations during the assigned shift, ensuring smooth functioning of all departments (e.g., resident care, dining, activities, housekeeping, maintenance).
• Monitor and ensure compliance with all local, state, and federal regulations governing assisted living facilities, as well as company policies and procedures.
• Conduct regular rounds of the facility to ensure cleanliness, safety, and adherence to established protocols.
• Address and resolve immediate operational issues, escalating as necessary to the Executive Director or appropriate department head.
• Ensure proper documentation and record-keeping for all incidents, resident changes, and shift activities.

2. Resident Care and Well-being:

• Respond promptly and effectively to resident needs, concerns, and emergencies, including medical alerts, falls, and behavioral changes.
• Ensure that resident care plans are being followed and that residents are receiving appropriate and timely assistance with activities of daily living (ADLs).
• Communicate effectively with residents and their families, addressing questions, concerns, and providing updates as needed.
• Promote a positive and engaging atmosphere for residents, encouraging participation in activities and fostering a sense of community.
• Assist with medication reminders or administration as per facility policy and state regulations, if qualified.

3. Staff Management and Support:

• Provide immediate supervision and guidance to all on-duty staff, including caregivers, dining staff, and support personnel.
• Assign tasks and monitor performance to ensure efficient workflow and high-quality service delivery.
• Address immediate staff concerns, conflicts, or performance issues, providing coaching and escalating to department heads or Human Resources as appropriate.
• Ensure adequate staffing levels are maintained throughout the shift, making adjustments as needed.
• Provide orientation and support to new staff members during the shift.

4. Emergency Response:

• Act as the primary incident commander during emergencies (e.g., fires, natural disasters, medical emergencies, missing residents), following established emergency protocols and coordinating with emergency services.
• Ensure staff are trained and proficient in emergency procedures and drills.
• Document all emergency responses thoroughly.

5. Communication and Reporting:

• Maintain clear and concise communication with the Executive Director and other department heads regarding shift activities, significant incidents, and resident changes.
• Complete detailed shift reports, incident reports, and other required documentation accurately and in a timely manner.
• Facilitate effective communication among staff members during shift changes to ensure continuity of care and operations.

6. Safety and Security:

• Monitor facility security systems and ensure the safety of all residents, staff, and visitors.
• Identify and address potential safety hazards in the environment.
• Ensure compliance with infection control protocols.

Qualifications:

Education: High School Diploma or GED required. Associate's or Bachelor's degree in healthcare administration, gerontology, nursing, or a related field preferred.

Experience: Minimum of 2-3 years of experience in a supervisory or leadership role within an assisted living, skilled nursing, or other senior care setting. Direct resident care experience is highly desirable.

Certifications/Licenses:

• CPR and First Aid certification required.
• State-specific Assisted Living Administrator/Manager certification or completion of core training as required by state regulations (e.g., Florida's ALF Core training).
• Medication technician/aide certification if assisting with medication administration.

Skills:

• Strong leadership and supervisory skills with the ability to motivate and guide a team.
• Excellent communication (verbal and written), interpersonal, and customer service skills.
• Exceptional problem-solving and critical-thinking abilities, especially in high-pressure situations.
• Ability to make sound decisions independently.
• Strong organizational and time management skills.
• Proficiency in basic computer applications (e.g., Microsoft Office Suite, electronic health records).
• Compassion and empathy for older adults and their families.

Physical Requirements: Ability to stand, walk, bend, lift, and assist residents as needed. May require occasional lifting of up to 50 pounds.

Availability: Ability to work flexible hours, including evenings, weekends, and holidays, as needed to cover shifts and respond to emergencies.

This job description is intended to provide a general overview of the responsibilities and qualifications of a Manager on Duty in Assisted Living. Specific duties may vary based on the size and needs of the facility.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20