What are the responsibilities and job description for the COMMUNITY CARE WEST - PATIENT SUPPORT SPECIALIST position at MOUNTAIN VIEW HOSPITAL LLC?
Mountain View Hospital is looking for a Patient Support Specialist to join our team!
JOB SUMMARY:
The Patient Support Specialist serves as a key liaison between patients, providers, and healthcare teams by coordinating patient access, registration, scheduling, outreach, preventive care initiatives, and administrative support services. This position is responsible for accurately registering patients, obtaining required demographic and insurance information, collecting payments, coordinating referrals, assisting with care gap closure initiatives, conducting patient outreach, supporting quality improvement efforts, and ensuring excellent patient experiences. The Patient Support Specialist promotes efficient clinic and urgent care operations while maintaining compliance with organizational policies, HIPAA regulations, and quality standards. Must maintain a 95% accuracy rate on registration and patient information processes.
DUTIES AND RESPONSIBILITIES:
1. Responsible for registering patients and obtaining or verifying demographic, emergency contact, insurance, and other required information. Obtains all necessary patient signatures, consents, and admission documents.
2. Schedules patient appointments, testing, procedures, preventive services, and follow-up visits while ensuring accurate documentation within the electronic medical record.
3. Performs patient outreach through approved communication methods regarding preventive care, referrals, follow-up needs, care gaps, quality initiatives, and patient engagement activities.
4. Coordinates referrals, specialty appointments, ancillary services, and follow-up care while serving as a liaison between patients, providers, specialists, and the healthcare team. Assist patients in overcoming barriers to care and accessing
appropriate resources.
5. Collaborates with providers, clinical staff, population health teams, and other departments to support quality improvement initiatives, patient satisfaction, care gap closure, and positive patient outcomes.
6. Utilizes reports, quality metrics, and available data to identify, track, and complete patient care and population health activities.7. Collect patient payments and co-payments, accurately posts transactions, balances cash drawers when applicable, and comply with all PCI standards and organizational financial policies.
8. Maintains department records, reports, files, and required documentation while ensuring accuracy and completeness of patient information. Must maintain a 95% accuracy rate on registration and patient information processes.
9. Answers incoming calls and other patient inquiries in a professional, courteous, and timely manner.
10. Maintains patient confidentiality and complies with HIPAA, PCI, and all organizational policies, procedures, and regulatory requirements.
BENEFITS:
Taking care of our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:
- Medical, Dental and Vision Insurance
- Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
- Retirement Plans (401K with up to 6% match)
- Earned Quarterly Bonus Program
- Education Reimbursement Program
- Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital
Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.
ABOUT MOUNTAIN VIEW:
Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.
Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.
Qualifications:Education/Certification: High school diploma or general education degree (GED). Must maintain BLS certification.
Experience: One to three months related experience and/or training; equivalent combinations of education and experience may be considered. Experience in outpatient healthcare settings preferred. Population health, patient access, scheduling, or care coordination experience preferred.
Equipment/Technology: Ability to use hospital information systems, electronic medical records, Microsoft Office (Word, Excel, Outlook), and other healthcare software applications. Ability to adapt quickly to new computer systems and technology.
Language/Communication: Ability to read and interpret documents such as safety rules, operating instructions, procedures, and manuals. Strong verbal and written communication skills. Ability to communicate effectively with patients, families, physicians, staff, and leadership. Must demonstrate courtesy, compassion, professionalism, and respect in all interactions.