Service Manager

Service Manager – Meridian, ID

Management Opportunity with Mountain View Equipment Company

Mountain View Equipment Company has been a trusted name in farm equipment for over 50 years. With four locations across Idaho and Washington, we proudly deliver premium agricultural machinery and unmatched service to the region’s farming communities.

We are currently seeking a highly skilled and experienced Service Manager to lead our service team at our Meridian, Idaho, location. This is a critical leadership role requiring a proven track record of managing service operations and leading teams to deliver exceptional customer service. The ideal candidate will have extensive experience in overseeing service operations with a strong technical background in agricultural, compact construction, and lawn and garden equipment. Your leadership will drive team success, ensuring operational efficiency, high-quality service, and ongoing employee development.

If you're a seasoned leader ready to guide a dynamic team and drive operational excellence, let’s talk.

• Manage day-to-day operations of the service department, ensuring efficiency and customer satisfaction.
• Oversee department profitability by analyzing costs and achieving profit targets.
• Develop strategies for department growth, including setting annual goals and budgets aligned with company objectives.
• Continuously evaluate service department processes and implement improvements to increase productivity and reduce costs.

• Hire, train, and coach service technicians, fostering continuous skill development and growth.
• Conduct regular performance reviews for technicians, providing constructive feedback and setting development goals.
• Foster a positive work environment, ensuring team performance, job satisfaction, and retention.

• Build and maintain long-term relationships with customers to foster repeat business and loyalty.
• Address customer concerns and complaints promptly, maintaining a positive dealership image and customer experience.
• Ensure accurate and timely completion of repair orders, and communicate repair status and follow-up with customers.

• Act as a liaison between technicians, parts, and sales departments to ensure smooth interdepartmental operations.
• Coordinate scheduling, work assignments, and shop workflow based on technician availability and expertise.

• Maintain a clean, safe, and organized shop environment, ensuring compliance with safety guidelines and regulations.
• Ensure tools, equipment, and vehicles in the service department are properly maintained and in good working condition.
• Ensure compliance with manufacturer specifications, including service bulletins and recalls.

• Oversee timely, high-quality completion of all service work, repairs, and equipment maintenance, both for customers and internally.
• Monitor department performance metrics and contribute to achieving service goals.
• Review work orders for completeness and accuracy prior to customer billing.

• Oversee service department inventory, ensuring adequate stock levels to avoid delays.
• Stay current with the latest service software and technologies, leveraging tools to improve service delivery.
• Prepare and analyze service department reports to identify areas for improvement.

• Ensure warranty claims and product improvement program submissions are accurate and timely to maximize credit.
• Maintain current knowledge of equipment product lines, including CLAAS, New Holland, and competitive brands.

Qualifications & Experience:

• Service Department Management: Proven experience managing a service department in an equipment service operation, with a solid understanding of agricultural, construction, and lawn and garden equipment. Capable of overseeing repair processes and ensuring technical quality.
• Leadership & Problem-Solving Skills: Strong leadership abilities with experience managing, developing, and motivating a team. Excellent communication and critical thinking skills to make decisions under pressure, ensuring efficient operations and customer satisfaction.
• Education & Experience: A two-year degree in a related field (e.g., business, mechanical engineering) or equivalent work experience in service management.
• Customer Service Excellence: Outstanding customer service skills, focused on building lasting customer relationships and ensuring satisfaction.
• Process Improvement: Experience implementing and managing processes to improve service department efficiency and reduce costs.
• Safety & Compliance Knowledge: In-depth knowledge of safety guidelines and regulatory requirements, ensuring a compliant and safe work environment.
• Financial Acumen: Experience in budget management, cost analysis, and tracking financial goals to ensure department profitability.
• Project Management Skills: Ability to manage multiple projects simultaneously, prioritize tasks, and allocate resources effectively to meet service goals and deadlines.

What We Offer:

• Highly Competitive Pay – compensation tailored to your experience and technical ability.
• Monthly Profit-Sharing Bonus – rewarding your contribution to our team’s success.
• Relocation Assistance – for qualified candidates ready to make the move.

Full Benefits Package Includes:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off (PTO) – accrues with service and tenure
• Ongoing Factory and advanced technician training

To apply, please submit your resume and cover letter via our website at www.mtvieweq.com/employment-opportunities/