What are the responsibilities and job description for the Receptionist position at Mountain Valley Therapy?
About Us
Mountain Valley Therapy is a well-established outpatient Physical and Occupational Therapy clinic in La Grande, OR. We find joy in helping people and supporting our community through Physical and Occupational Therapy, fitness and outreach programs and services. We are committed to providing the highest quality therapeutic care to reduce symptoms, maximize functional abilities and improve quality of life.
About the Position
We are looking for a friendly, organized, and dependable Receptionist to be the first point of contact for our patients. This position plays a vital role in supporting daily operations and ensuring a smooth, professional experience for every patient.
Key Responsibilities include:
- Greet patients warmly and ensure a positive front-desk experience.
- Answer and direct phone calls and messages promptly and professionally.
- Schedule and manage patient appointments to maintain a full, efficient schedule.
- Communicate effectively with patients and staff via phone, email, and internal messaging systems.
- Maintain accurate patient records and ensure HIPAA compliance at all times.
- Provide excellent customer service and support to patients, therapists, and team members.
- Utilize Microsoft Office, Google Workspace, and electronic medical records (EMR) systems proficiently.
- Assist with general office operations to support a smooth and organized workflow.
Schedule
- 40 hours per week
- Monday–Thursday 9:30am-6:30pm ; Friday 7:30am-4:30pm
Minimum Qualifications
- Warm, professional demeanor with the ability to support patients of all ages and backgrounds.
- Strong multitasking and organizational abilities in a fast-paced environment.
- Solid customer service, communication, and basic administrative skills.
- Proficiency with computers and common office software.
- Must be at least 18 years of age.
- High school diploma or GED required.
Physical Requirements
- Ability to remain seated at a computer for extended periods.
- Must be able to lift and carry up to 50 pounds.
- Reasonable accommodations available as needed