What are the responsibilities and job description for the Medical Receptionist position at Mountain Valley Orthopedics PC?
Join Our Growing Team at Mountain Valley Orthopedics!
Position: Customer Service Representative (Check-In/Check-Out & Call Center)
Location: Multiple locations – East Stroudsburg, Brodheadsville, Tobyhanna, and Milford, PA
Job Type: Full-Time
Schedule: Monday–Friday (Varied Shifts), Occasional Saturday Mornings
Required: Pre-Employment Drug Screen & Background Check
About Us:
For 35 years, Mountain Valley Orthopedics has proudly remained an independently owned practice. With four growing locations and a team of board-certified orthopedic specialists across multiple subspecialties, we are committed to delivering exceptional patient care. As we continue to expand, we’re looking for team members who value work-life balance, a positive work culture, and professional growth.
About the Role:
We are seeking a Customer Service Representative to support our front desk and call center operations. This position plays a key role in providing excellent service to patients at one of our busy, multi-specialty orthopedic offices. Ideal candidates will be reliable, personable, and thrive in a fast-paced healthcare setting.
Work Schedule:
- Office Hours: Monday–Friday, 8:00 AM – 5:00 PM
- Shifts (varies):
- 8:00 AM – 4:30 PM
- 8:30 AM – 5:00 PM
- 9:00 AM – 5:30 PM
- Rotating Saturday Mornings (as needed)
Responsibilities Include:
- Greet and register patients upon arrival
- Prepare and scan registration paperwork into EHR
- Collect co-pays and outstanding balances
- Answer and route incoming calls
- Schedule and confirm patient appointments
- Ensure excellent service delivery and communication
- Perform general office duties as assigned
Education & Experience:
- High School Diploma or GED required
- Prior experience in a customer service or healthcare setting is preferred but not required
Qualifications:
- Professional, courteous telephone etiquette
- Strong multitasking and organizational skills
- Computer literacy and ability to learn EHR systems
- Effective verbal and written communication
- Ability to work independently and in a team
- Problem-solving and interpersonal skills
- Must be able to travel between locations (East Stroudsburg, Brodheadsville, Tobyhanna; Milford as needed)
- Availability to work one Saturday morning every 4–6 weeks
Why Join Us?
- Stable and growing practice
- Supportive, team-oriented environment
- Emphasis on work/life balance
- Opportunities for cross-training and advancement
Apply Today and Start the Career You Deserve at Mountain Valley Orthopedics!
Pay: $13.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $13