Lead IT System Administrator

General Information: 

• Location: Remote / Preferred Grand Rapids, MI
• Clearance Required: Secret (or higher), or ability to obtain
• Job Type: Full-time
• Travel: Travel 10% of the time to customer sites and Company Headquarters.

Position Summary:

• We are seeking an experienced Lead IT System Administrator to execute our organization's IT operations, with a strong focus on Microsoft Azure, Office 365, and enterprise infrastructure. The ideal candidate will have proven leadership capabilities, a deep technical background in cloud and on-premises environments, and the ability to carry out user support, system administration, and infrastructure projects from planning to execution.

Key Responsibilities:

• IT Infrastructure Management: Design, implement, and maintain secure and scalable IT infrastructure, including servers, storage, networking, and cloud services.
• Cloud Administration: Configure, manage, and optimize Microsoft Azure resources (VMs, networking, identity management, security, backup/recovery, etc.).
• Office 365 Administration: Administer Microsoft 365 tenant, including Exchange Online, SharePoint, Teams, OneDrive, Intune, and related services.
• User Support & Troubleshooting: Serve as the escalation point for complex technical issues, ensuring prompt resolution and high user satisfaction.
• Systems Monitoring & Security: Implement monitoring, patch management, endpoint protection, and security best practices to safeguard systems and data.
• Project Leadership: Lead IT projects from requirements gathering to deployment, including infrastructure migrations, upgrades, and integrations.
• Documentation & Policies: Develop and maintain IT policies, technical documentation, and standard operating procedures.
• Team Coordination: Mentor junior administrators, delegate tasks, and ensure cross-team communication for smooth IT operations.
• Vendor Management: Coordinate with external vendors, service providers, and consultants for hardware, software, and service procurement.

Basic Qualifications:

• Bachelors degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 5 years of hands-on IT administration experience, with at least 2 years in a lead or senior role.
• Proven expertise in Microsoft Azure administration (IaaS, PaaS, security, networking).
• Strong proficiency in Office 365 administration (Exchange Online, Teams, SharePoint, OneDrive, Intune).
• Experience with Windows Server environments, Active Directory, Group Policy, and identity management.
• Knowledge of networking concepts (DNS, DHCP, VPN, firewalls, load balancers).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and leadership skills.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert) are highly desirable.

Preferred Qualifications/Skills:

• Experience with Linux Server environments.
• Knowledge of PowerShell scripting for automation.
• Familiarity with backup solutions and disaster recovery planning.
• Knowledge of Endpoint Privilege Management.
• Knowledge of Remote Support.
• Understanding of cybersecurity principles and compliance frameworks.

Work Environment:

• Fast-paced, collaborative environment with opportunities to work on diverse IT projects.
• May require occasional after-hours or weekend work during critical updates or incidents.

Why Join Us:

• Work on high-impact DoD programs supporting national defense and mission readiness.
• Engage with cutting-edge technologies across air, ground, and joint service domains.
• Be part of a collaborative and innovative team working at the intersection of technology and mission success.
• Competitive compensation, professional development, and growth opportunities in a secure, high-tech environment.