What are the responsibilities and job description for the Patient Services Team Lead position at Mountain State Oral & Facial Surgery?
Job Title: Lead Patient Relations Specialist
Reports to: Site Supervisor
Supervisory Responsibilities: Yes, front office staff
Position Summary: To provide office with a single contact point to whom you direct needs regarding the front-office staff. The Patient Relations Lead will manage the front office staff at each office.
Duties and Responsibilities:
- Ensures front office needs are met every day
- Receive all front office call-in for their office and report to the Site Supervisor
- Approve timecards, time off request and coordinate coverage
- Perform Emergency Drills with the staff and doctors
- Oversee and/or perform as the OSHA Coordinator
- Review schedules daily for all appropriate needs
- Prepare supply orders
- Facilitate patient flow throughout the day
- Delegate front office duties to meet office requirements
- Train new front office staff
- Enforce changes as needed
- Ensuring Front Office staff are complaint
- Function as a resource for Best Practice ideas
- Act as a liaison between back office, the front office and you
- Work closely with the Site Supervisor on office level issues
- Manage performance reviews for staff
- Participates in tracking and quality assurance projects
- Always maintains and follows safety guidelines
- Ensures exceptional customer experience
- Any duties required to maintain patient flow and any other extra duties as assigned
Required Skills and Abilities:
- Strong leadership skills
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Excellent organizational skills
- Must possess adequate computer skills
- Must be detail-oriented
- Must maintain professionalism at all times
- Must maintain training/ continuing education requirements
- Ability to function in fast paced and/ or stressful work environment
- Must adhere to company policies and procedures and safety guidelines
Education and Experience:
- High School Diploma or equivalent required
- Customer service experience
- Frequent sitting and squatting
- Frequent bending and twisting
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Flexible Benefits Plan (FSA, HSA)
- Tuition Assistance
- Continuing Education
- Annual Scrub Allowance
- Paid Time Off (Vacation & 6 Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Bereavement Leave
- Training & Development
- Free Food & Snacks
- Wellness Resources