What are the responsibilities and job description for the Surgical Scheduler Assistant position at Mountain Spring Vascular LLC?
Job Summary:
National Vascular Associates is seeking a highly organized and patient-focused Surgical Scheduler Assistant to join our growing team. This full-time role is essential to ensuring a seamless experience for patients undergoing vascular procedures by coordinating scheduling, authorizations, pre-operative requirements, and communication between patients, providers, and healthcare facilities. The ideal candidate is detail-oriented, proactive, and experienced in surgical or procedural scheduling within a fast-paced healthcare environment.
Key Responsibilities:
- Coordinate and schedule outpatient procedures with patients, physicians, ambulatory surgery centers, and procedural staff.
- Serve as a primary point of contact for patients, providing education, scheduling assistance, and ongoing support throughout the care process.
- Obtain and track required insurance authorizations, referrals, and pre-operative clearances to ensure timely procedure scheduling.
- Communicate procedure instructions, preparation requirements, pre-operative testing needs, and post-procedure follow-up information to patients.
- Maintain accurate and up-to-date procedure schedules and patient records within the electronic health record (EHR) system.
- Ensure all required documentation, consents, medical records, and forms are completed, collected, and properly maintained.
- Respond promptly and professionally to inquiries from patients, providers, insurance carriers, and healthcare facilities.
- Collaborate with clinical, administrative, and operational teams to support efficient workflows and deliver exceptional patient care.
- Monitor scheduling changes and coordinate updates with all stakeholders to minimize disruptions and optimize patient access.
- Perform additional administrative and operational duties as assigned by leadership.
- High School diploma or equivalent
- Minimum of two (2) years’ experience as a surgery scheduler.
- Must have experience working with medical insurance processes, prior authorizations, and eligibility.
- Experience with Electronic Health Records (EHR), Athena preferred
- Excellent communication and interpersonal skills.
- Attention to detail and accuracy.
- Must be a reliable professional.
- Excellent computer literacy.
- Ability to work independently and in a fast-paced environment.
- Excellent organizational and planning skills.
- Experience in Vascular surgery scheduling highly desirable.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Type: Full-time