Front Desk Receptionist

Job Summary
The Front Desk Receptionist at our Petersburg location is the first point of contact for patients, visitors, and vendors entering our medical office. This role is crucial in creating a welcoming and professional environment while efficiently managing the flow of patients and handling administrative tasks. The Front Desk Receptionist is responsible for ensuring that patient check-ins, scheduling, and inquiries are handled promptly and accurately, contributing to a positive experience for all who interact with our practice.

Key Responsibilities

• Greet patients, visitors, and vendors with a friendly and professional demeanor, ensuring a positive first impression of the medical office.
• Manage patient check-ins, including verifying personal and insurance information, updating records, and ensuring that all necessary paperwork is completed.
• Schedule patient appointments efficiently, coordinating with clinical staff to ensure optimal appointment times and availability.
• Answer and direct phone calls, addressing patient inquiries, scheduling appointments, and providing information about the practice and services offered.
• Handle patient check-outs, including collecting payments, scheduling follow-up appointments, and providing any necessary paperwork or instructions.
• Maintain a clean and organized front desk and waiting area, ensuring that all areas are welcoming and conducive to a positive patient experience.
• Assist patients with any questions or concerns they may have, escalating issues to the appropriate staff member when necessary.
• Manage incoming and outgoing mail, including sorting, distributing, and processing any required documentation or correspondence.
• Maintain confidentiality of patient information in accordance with HIPAA regulations and office policies.
• Collaborate with clinical and administrative staff to ensure smooth office operations and effective communication across departments.
• Travel to all practice locations when assigned or needed.
• Perform other duties as needed.

• HS diploma or equivalent required
• 2 years of experience working in outpatient setting handling receptionist/front desk duties
• Experience with Athena EHR preferred
• Proficient in Microsoft Office Suite applications
• Must be detail oriented and able to multitask
• Must have ability to prioritize and work both independently and as part of a team