What are the responsibilities and job description for the Night Auditor position at Mountain Shore Properties?
Night Auditor
Luxury Boutique Hotel | New River Gorge National Park
Location: Fayetteville, WV. Job Type: Full-Time & Part-Time. Schedule: Overnights, weekends & holidays required. Reports To: General Manager
About the Role
We are seeking a professional and service-driven Night Audit Associate to join our team of a new 40-room luxury boutique hotel located in the heart of the New River Gorge National Park. This role is the face of the hotel and plays a critical part in creating a warm, seamless, and memorable guest experience from arrival to departure.
The ideal candidate is detail oriented, personable, and energized by working with a diverse guest population drawn to adventure, nature, and refined hospitality.
Key Responsibilities
- Run all night audit reports, help with hotel checks & balances
- Greet guests warmly and manage check-in check-out procedures
- Handle reservations, room assignments, billing, and payments accurately
- Respond promptly and professionally to guest inquires and requests
- Resolve guest concerns with discretion, creativity, and care
- Communicate effectively with Housekeeping and Maintenance to ensure room readiness
- Maintain accurate records, shift reports, and cash handling procedures
- Uphold hotel service standards, policies, and brand presentation
Qualifications & Experience
- Prior night audit, front desk, hotel, or customer service experience preferred
- Strong communication and interpersonal skills
- Comfortable using computers and reservation systems (PMS experience a plus)
- Ability to multitask and remain calm in a fast-paced environment
- High attention to detail and professionalism
- Flexible availability, including evenings, weekends, and holidays
What We’re Looking For
- A hospitality-first mindset with genuine enthusiasm for guest service
- Reliability, accountability, and a positive attitude
- Confidence interacting with guests from diverse backgrounds
- Interest in being a part of a collaborative opening hotel team
What We Offer
- Competitive hourly pay based on experience
- Opportunity to be part of a hotel opening shape the guest experience
- Supportive team environment with leadership development opportunities
- Work in one of the most scenic destinations in the country
Ready to be a part of something special? Apply on Indeed to join a team dedicated to thoughtful service, attention to detail, and exceptional guest experiences in the New River Gorge.
Pay: $15.00 per hour
Work Location: In person
Salary : $15