What are the responsibilities and job description for the Alamogordo Admin, Quality Assurance position at Mountain Shadows Home Care Inc.?
ACKNOWLEDGMENT
Mountain Shadows Home Care Inc. requires that all its employees be on probation starting as soon as employment begins for a period of 90 days for purposes of retention or dismissal, as warranted. Employee responsibilities during the probationary period include:
a. demonstrating acceptable performance standards for the position.
b. meeting the Agency’s standards for conduct, attendance and policies.
c. demonstrating suitability for the position and compatibility with co-workers and clients; and,
d. communicating continuously with the Supervisor throughout the probationary period.
Description
•Performs monthly and quarterly QA visits to assure client satisfaction and employee compliance.
•To provide professional assistance to the Branch Manager in all aspects of daily operations. Reporting Relationship
•Reports to Branch Manager & Executive Director Responsibilities/Activities
•Maintain client and employee confidentiality and follow HIPPA regulations.
•Conduct in-home quality assurance visits using an electronic device or paper form for documentation.
•Ensure that the client information is accurate and up to date. Check for accuracy when entering information into electronic records.
•To inform clients of community resources when a need arises.
•Report to the scheduler and Branch Manager when there are issues in the home.
•Responsible for monitoring client and employee paper records, assuring correct documentation is in the correct client/employee file.
•Drop off brochures for marketing in-between QA visits.
•Maintain a clean company car, follow all State driving laws. If a ticket for not obeying driving laws is incurred during working hours while driving the company car, the Quality Assurance Agent is responsible for paying for the charges.
•To fill in when location recruiter is unavailable for orientation of new hires and maintain closed records.
•Additional duties as directed by the Branch Manager & Executive Director.
Required Knowledge
•Knowledge of standards of practice and scope of practice for paraprofessionals, State- licensure, and program regulations.
•Knowledge of personal care and home management skills.
•Knowledge of principles and processes for providing client and personal care services, including needs determinants, meeting quality standards and evaluation of client satisfaction.
•Knowledge of clerical procedures such as maintaining records and completing forms.
Required Skills/Abilities
•Ability to gain respect and cooperation.
•Ability to resolve work-related employee problems.
•Ability to establish and maintain relationships.
•Ability to monitor and assess employees, clients and effectiveness of service.
•Ability to communicate written and oral information so others understand.
•Ability to work independently and in cooperation with others.
•Ability to observe and recognize changes in clients.
•Ability to establish and maintain harmonious relations with clients/families/co-workers.
Physical and Mental Demands:
•Visual and hearing sufficient to comprehend written and verbal communications.
•Physical ability to perform tasks involving physical activities, including lifting, extensive bending and standing.
•Mental fortitude and stability to handle stress.
•Physical and mental ability to drive a vehicle.
Qualifications/Education
•The successful candidate(s) (and all employees) shall be examined for Tuberculosis by undergoing skin tests, unless they are known to be positive reactors, in which case they shall have a chest x-ray instead
•Mountain Shadows Home Care Inc. requires all job applicants to undergo a Criminal Background check by the State “Caregivers Criminal History Screening Program” (CCHSP) and a “Caregivers Online Registry” (COR) check prior to hire and annually
•High School Diploma or GED
•Current driver’s license.
•Proper Vehicle Insurance Coverage.
•At minimum 1 year of home care experience
•1 year of customer service
•Bi-lingual Spanish preferred
Training/Experience:
•12 hours of training initially and annually
•Maintain credentials up to date
•Maintain current First Aid & CPR certification
Ability to maintain appropriate contact with co-workers.
•Ability to provide opportunities/guidance for employee development
Job Type: Full-time
Pay: $14.50 - $15.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15 - $16