Front Desk Receptionist (25 to 30 hours/week)

Mountain Ridge Behavioral Health Center is seeking a dependable, detail-oriented, and patient-focused Front Desk Receptionist to join our team. We have office locations in Mapleton and Provo, Utah, and this position will work at both locations during the week.

This position plays an important role in creating a welcoming and professional experience for our patients while supporting the day-to-day operations of our practice. The ideal candidate is friendly, organized, comfortable managing multiple responsibilities, and able to communicate professionally and compassionately with patients, therapists, insurance companies, and other members of our team.

Responsibilities include answering phones, scheduling appointments, collecting payments, assisting with patient paperwork, communicating with insurance companies, and completing other administrative tasks as assigned by the Practice Manager and Clinical Director.

The schedule for this position is:

• Monday: 8:30 AM–6:30 PM — Mapleton location
• Tuesday: 9:00 AM–7:00 PM — Provo location
• Wednesday: 8:30 AM–6:30 PM — Mapleton location

Starting pay is $16.00–$18.00 per hour, depending on relevant experience.

Responsibilities

• Greet patients and visitors in a warm and professional manner.
• Answer incoming phone calls and assist patients with questions, scheduling, and other needs.
• Maintain an organized and welcoming reception area.
• Communicate professionally with patients, therapists, administrative staff, insurance companies, and other professionals.
• Schedule and manage patient appointments using a computer-based scheduling system.
• Collect copays, balances, and other patient payments.
• Assist with collecting and maintaining required patient paperwork and information.
• Communicate with insurance companies to verify benefits, obtain information, and help resolve insurance-related issues.
• Assist with administrative projects and other duties assigned by the Practice Manager and Clinical Director.
• Maintain patient confidentiality and comply with HIPAA requirements regarding protected health information.
• Attend bi-monthly staff meetings.
• Contribute to a positive, respectful, and supportive office environment.

Preferred Qualifications & Skills

• Strong organizational and calendar-management skills.
• Excellent spelling, grammar, and written communication skills.
• Strong verbal communication and interpersonal skills.
• Exceptional customer service skills and a patient, professional demeanor.
• Ability to manage multiple responsibilities while maintaining attention to detail.
• Previous experience working in a mental health, medical, or other healthcare office is preferred.
• Experience working with health insurance companies is preferred.
• Comfortable learning and using computer-based scheduling, payment, and office systems.
• Ability to type at least 50 words per minute.
• Comfortable answering and managing a multi-line phone system.
• Dependable, punctual, and able to work effectively both independently and as part of a team.
• Reliable transportation and the ability to work at both our Mapleton and Provo locations as scheduled.

About the Position

We are looking for someone who understands that patients may be reaching out during stressful or difficult moments and can approach each interaction with professionalism, patience, and kindness. The right person will be dependable, willing to learn, and committed to helping our office run smoothly while providing excellent service to our patients and clinical team.

Pay: $16.00 - $18.00 per hour

Expected hours: 25.0 – 30.0 per week

Application Question(s):

• Here are the hours for this position:

Monday: 8:30 AM–6:30 PM — Mapleton location
Tuesday: 9:00 AM–7:00 PM — Provo location
Wednesday: 8:30 AM–6:30 PM — Mapleton location

*PLEASE DO NOT APPLY UNLESS THESE HOURS AND LOCATIONS WORK. YOUR APPLICATION WILL NOT BE CONSIDERED.

Are you interested and able to work the hours at the specific locations shown above?

• When would you be available to start working the position?

Work Location: In person

Salary : $16 - $18