Front Desk Attendant/Supervisor on Duty (Part-Time, Year-Round)

Description

WHERE PASSION MEETS PURPOSE—AND DREAMS BECOME REALITY

At Mountain Recreation, we believe that everyone deserves to live a happy, healthy life—and that includes our employees. Join a team that dares to dream big and envisions a stronger, more connected community every single day.

No matter what your role, you’ll be part of a dynamic team redefining what recreation, community, and service can look like. We’re elevating experiences, building partnerships, and making meaningful change—and we’re just getting started.

Come grow with us as we continue to dream boldly and build a healthier, happier tomorrow.

Mountain Recreation is seeking a friendly, dependable, and customer-focused team member for the Gypsum Recreation Center to perform both Front Desk and Supervisor on Duty (SOD) responsibilities. In this role, you will welcome guests, handle admissions, registrations, pass sales, equipment rentals, and answer phones while maintaining excellent customer experience. When assigned as SOD, you will oversee daily facility operations, supervise on-duty staff, support training, monitor safety, and ensure opening and closing procedures are completed accurately. This position requires strong communication, multitasking, and problem-solving skills, and offers base pay for Front Desk duties with a higher differential for SOD assignments.

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POSITION DETAILS

Job Title: Front Desk Attendant/Supervisor on Duty

Location: Gypsum Recreation Center (Gypsum, CO)

Employment Type: Part-Time, Year-Round

FLSA Status: Non-Exempt (Overtime Eligible)

Schedule:  Primarily Sundays from 9:30 a.m. to 4:30 p.m. and Mondays from 3:15 p.m. to 9:30 p.m. Schedules are variable and may include additional evenings, weekends, and holidays based on the operational needs of the facility.

Supervision Required: Reports to the Gypsum Recreation Center Facility Coordinator and Facility Supervisor.

Supervision Exercised: Provides direct supervision to facility support staff at the assigned location.

Work Environment and Physical Demand: Duties may be performed indoors or outdoors, depending on the facility and program, and may involve exposure to varying weather conditions. The role requires sustained focus and attention to detail. Typical physical activities include walking, bending, kneeling, lifting and carrying items up to 50 pounds, and pushing or pulling equipment and supplies. Job-related stress may include managing crowds, interacting with challenging participants, exposure to illness, and periods of sustained activity.

Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of this position in accordance with the Americans with Disabilities Act (ADA).

Salary: 

• Front Desk Attendant: $18.49 – 23.11/hour, DOE
• Supervisor on Duty: $21.50 - $26.87/hour, DOE

Staff in this position are eligible for a $1/hour incentive for Spanish/English bilingual and can pass the language competency test.

Benefits: 

• Retirement Savings: 3.75% employer contribution to a 401(a)-retirement account.
• Employee Assistance Program: Access to mental health resources, life coaching, financial and legal consultation, and more through AllOne Health. 
• Paid Time Off: Accrued sick leave in accordance with HFWA.
• Facility Access & Memberships: Complimentary access to all three Mountain Recreation facilities and a free membership to the Gypsum Recreation Center.
• Program Discounts: 20% off facility programs for employees and immediate family members.
• Family Discounts: Discounted punch cards for immediate family members at the Gypsum Recreation Center.
• Outdoor Gear Perks: Access to pro deals on top outdoor industry brands.
• Scholarship Opportunities: Student scholarship programs available.
• Healthcare Options: Opportunity to enroll in Vail Valley Partnership’s One Valley Healthcare Plan—an affordable healthcare program for employees and their families.

Mountain Recreation believes that everyone, including our staff, deserves to be healthy and happy. We foster a culture of accountability and flexibility while offering world-class benefits.

For more details on employee benefits, visit: https://mountainrec.org/benefits-overview/

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ESSENTIAL DUTIES AND RESPONSIBILITIES 

General Statement of Duties: Performs a variety of office and facility duties, including reception, customer transactions, and cash handling, while providing general office support. Supports the smooth operation of the recreation facility with a degree of independence, ensuring supervision, safety, and security of the facility. Fosters an environment that aligns with the facility’s program philosophies, mission, and goals.

Essential Functions: 

• Welcome guests and pass holders, providing a positive first impression and exceptional customer service.
• Manage day-to-day facility operations, including opening and closing procedures, supervising on-duty staff, and ensuring smooth execution of programs and events.
• Serve as cashier for facility fees, program registrations, pass sales, concessions, and other transactions; notify participants of program or class changes or cancellations.
• Handle inquiries, bookings, and payments accurately and efficiently, maintaining comprehensive knowledge of all facility programs, services, and offerings.
• Supervise patrons during facility programs to ensure safety and proper use of facilities; maintain security and report incidents such as vandalism or theft.
• Respond to accidents or emergencies according to established procedures, notifying supervisors and emergency services as needed, and maintain accurate records.
• Set up and break down equipment and facilities for programs and events.
• Communicate with participants, volunteers, coaches, and spectators regarding program information and behavioral expectations.
• Provide leadership, guidance, and direction to facility staff and volunteers, fostering a collaborative and efficient team environment.
• Identify and report safety hazards related to equipment or the facility environment.
• Work a flexible schedule, including evenings, weekends, and holidays, to ensure adequate coverage for programs and events.

Other Duties: 

• Provide excellent internal and external customer service, resolving issues professionally and courteously. 
• Maintain safety, cleanliness, and organization of work areas, lobby, and front desk; perform light maintenance such as picking up towels, sweeping/mopping floors, and wiping counters. 
• Assist with opening and closing procedures and support other cleaning or operational tasks as assigned. 
• Attend staff meetings and in-service sessions as required. 
• Complete special projects or additional tasks as assigned that are consistent with the operational needs of the facility. 
• Maintain a positive attitude, take initiative, and work collaboratively with all staff to promote efficiency and camaraderie.

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Requirements

COMPETENCIES AND QUALIFICATIONS

Considerable knowledge of: cash register operation and cash handling, including the ability to count money and make change; and recreation facility management, including facility operations, program delivery, and risk management.

Skills and abilities: 

• Proficient with computers and point-of-sale systems. 
• General knowledge of recreation, sports, physical fitness, and leisure activities. 
• Strong customer service skills, with the ability to create positive experiences for patrons. 
• Effective verbal and written communication skills. 
• Ability to work under pressure in a fast-paced environment while maintaining attention to detail. 
• Demonstrated initiative and ability to exercise independent judgment in day-to-day operations. 
• Ability to provide leadership within the team, guiding and supporting staff and volunteers. 
• Ability to work collaboratively as a team player. 
• Establish and maintain positive, respectful, and cooperative relationships with patrons, staff, volunteers, players, coaches, and spectators.

Education and experience:

• Must be 18 years or older; AND
• High school diploma or equivalent; AND
• At least one year of work-related experience in recreation facility supervision, including organized sports or game management, or any satisfactory combination of education, training, and experience.
• Bilingual preferred English/Spanish.

Certifications:

• May require possession of or ability to obtain a valid First Aid/CPR certification within 30 days of hire.

FORWARD TOGETHER

You are welcome at Mountain Rec for who you are, no matter where you come from, what you look like, or what keeps you active. Recreation is for everyone—and so is our workplace. The more voices we have represented and amplified in our organization, the more we will all thrive, contribute, and be forward-thinking! So, bring us your personal experience, your perspectives, and your background. It is in our differences that we will find the power to keep revolutionizing the way we PLAY.

Equal Employment Opportunity

Mountain Recreation is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, disability, pregnancy, marital status, genetic information, veteran status, or any other status protected under applicable federal, state, or local law. Mountain Recreation is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.

Colorado Residents: We are committed to fair hiring practices. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. This position will require the applicant to verify the meeting of a minimum age requirement of 18 years old as such requirement is a bona fide occupational qualification pertaining to public safety and required by law.

Salary : $18 - $23