Medical Assistant / Front Desk Representative

Medical Assistant / Front Desk Representative

Mountain Radiance Medical Spa is seeking a warm, professional, highly organized Medical Assistant / Front Desk Representative to join our team. This is a hybrid position with approximately two days per week working alongside our providers as a Medical Assistant and two days supporting our patients and practice at the front desk.

We are a busy, patient-focused medical spa, and this position is an important part of creating a smooth, welcoming experience from the moment a patient contacts us through the completion of their treatment.

The right person for this role is friendly and personable, but also detail-oriented, proactive, dependable, and able to think ahead. We are looking for someone who learns quickly, retains information, takes ownership of their responsibilities, and can recognize what needs to be done without always waiting to be told.

Medical Assistant Responsibilities

On Medical Assistant days, your primary responsibility is supporting our providers and keeping patient flow running smoothly. Responsibilities include:

• Reviewing the schedule and anticipating the needs of patients and providers throughout the day
• Rooming patients and preparing treatment rooms
• Taking appropriate before-and-after treatment photographs
• Assisting providers during treatments and procedures as needed
• Preparing supplies, treatment trays, and procedure rooms
• Documenting and uploading appropriate information to patient charts
• Cleaning and turning over treatment rooms
• Following established clinical protocols and safety procedures
• Cleaning, disinfecting, sterilizing, and maintaining instruments and equipment as required
• Monitoring supplies and assisting with restocking
• Helping ensure patients move through appointments efficiently
• Recognizing which tasks are most important when multiple patients or providers need assistance
• Learning our treatments, services, products, and pre/post-treatment protocols so you can confidently support both patients and providers

This role requires the ability to prioritize and adjust throughout the day.

Front Desk Responsibilities

On Front Desk days, you will be one of the primary points of contact for our patients. Responsibilities include:

• Warmly greeting and checking patients in and out
• Answering incoming phone calls, emails and text messages professionally and confidently
• Scheduling appointments accurately
• Understanding appointment types, timing, provider schedules, and consultation or treatment prerequisites
• Reviewing scheduling requirements before finalizing appointments
• Communicating basic information about our treatments, services, products, and policies
• Collecting payments and assisting with checkout
• Helping patients schedule appropriate follow-up appointments
• Maintaining accurate patient information
• Communicating effectively with providers and clinical staff
• Assisting with general administrative responsibilities
• Creating a welcoming, polished, and professional patient experience

What We're Looking For

This position is a particularly good fit for someone who:

• Is genuinely warm, friendly, and comfortable interacting with patients
• Has excellent attention to detail
• Learns new information and applies it consistently
• Takes notes, uses available resources, and develops systems to keep track of important information
• Can follow detailed instructions accurately
• Learns from mistakes and applies feedback going forward
• Takes ownership of their work and follows tasks through to completion
• Is proactive and looks for what needs to be done rather than waiting for someone to assign every task
• Can prioritize when several things need attention at once
• Is comfortable asking questions when clarification is needed
• Can work independently once trained
• Communicates clearly and professionally by phone, text, and in person
• Is comfortable learning about aesthetic treatments, skincare, injectables, lasers, and other medical spa services
• Is dependable, punctual, organized, and consistent
• Works well as part of a small team
• Understands that seemingly small details matter in a medical environment

Professionalism

Our team works in a luxury medical environment, and we expect every employee to contribute to that experience.

Team members are expected to arrive well-groomed and professionally presented, with an appearance appropriate for a patient-facing medical practice. We don't expect everyone to have the same personal style, but we do expect an overall appearance that is polished, intentional, and appropriate for the responsibilities of the day.

Professionalism also includes being present and engaged during work hours, maintaining appropriate personal phone use, communicating respectfully with coworkers and patients, and being receptive to feedback and coaching.

Training & Expectations

There is a lot to learn in this position, and we do not expect a new employee to know everything on day one. We provide training and encourage questions.

What we do expect is that information taught during training is documented, reviewed, retained, and increasingly applied independently. You should be comfortable taking notes, referring back to resources, asking thoughtful questions, and actively learning our services and processes.

Qualifications

• Previous medical assistant, medical office, healthcare, aesthetic, or customer-service experience preferred
• Medical Assistant or CNA certification is a plus but not required
• Previous experience in a medical spa, dermatology, plastic surgery, aesthetics, or similar environment is a plus
• Strong computer and technology skills
• Excellent written and verbal communication skills
• Ability to learn scheduling and electronic medical record software
• Ability to multitask and remain organized in a busy environment
• Strong attention to detail and follow-through
• Comfortable working closely with patients and medical providers

Please Note: This position is strictly a Medical Assistant/Front Desk role and is not intended to transition into a clinical provider position (such as a nurse injector or esthetician) at Mountain Radiance. We are seeking someone who is genuinely interested in this role as a long-term career opportunity. Applicants who are licensed nurses or estheticians are welcome to apply but should explain in their cover letter why they are specifically interested in this position rather than pursuing a provider role.

About Mountain Radiance

Mountain Radiance Medical Spa is an established medical spa in Asheville focused on natural results, patient education, and creating a welcoming, personalized experience. Our services include injectables, laser and energy-based treatments, skin rejuvenation, medical-grade skincare, and other aesthetic and wellness services.

We are a small team, which means every team member plays an important role in the patient experience and day-to-day operation of the practice. We value kindness, professionalism, teamwork, accountability, continued learning, and people who take pride in doing their jobs well.

Schedule

This is a four-day-per-week position, generally consisting of:

• Approximately 2 days per week as a Medical Assistant
• Approximately 2 days per week at the Front Desk
• Saturdays as needed

Specific days and hours will be discussed during the interview process.

To Apply

Please submit your resume along with a brief introduction telling us why you are interested in this position and why you think you would be a good fit for a role that combines both direct patient interaction and detailed behind-the-scenes responsibilities.

We are especially interested in finding someone who is looking for a position where they can learn, grow, take ownership, and become an integral part of a small team.

Pay: $18.00 - $23.00 per hour

Expected hours: 32.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Education:

• High school or equivalent (Required)

Language:

• English (Preferred)

Ability to Commute:

• Asheville, NC 28803 (Preferred)

Work Location: In person

Salary : $18 - $23