What are the responsibilities and job description for the Front Office Receptionist/Scheduler position at Mountain Peaks Urology?
We are looking for a front desk receptionist in our busy Urology office. The ideal applicant should have the following experience:
Familiarity with Insurance, Referrals, Eligibility and other insurance terminology
Appointment scheduling
High volume of calls
Make outgoing calls to insurance companies, employers, and patients
Address correspondence and customer requests
Familiarity with electronic health records systems
Extremely detail-oriented and organized
Adhere to all HIPAA guidelines/regulations
At least a high school education or GED
This role is responsible for scheduling, patient communication, and education for all appointments and procedures for assigned department. Answer phone calls from patients, schedule appointments or procedures, and obtain appropriate and accurate data upon scheduling. Obtaining prior authorizations as needed.
Primary Responsibilities:
- Answer incoming calls in a customer friendly and professional manner to determine the purpose and request of the call and process appropriately
- Schedule and reschedule appointments for patients according to established protocols and templates
- Be sure to obtain appropriate and accurate data based upon the reason/diagnosis/chief complaint that is given by the patient
- Register patients accurately by gathering basic demographic and insurance information. Update information as needed
- Review daily schedule for accuracy and completeness
- Answer non-appointment patient care calls
- Task messages to the appropriate clinical person to be worked/processed and completed
- Complete daily task bucket duties in accordance with scheduling guidelines and assist other teammates as needed with tasking duties as requested/assigned
- Sort incoming faxes and scan into EHR
- Consistently exhibit behavior and communication skills that demonstrate the company’s commitment to superior customer service, including quality care and concern with internal and external customers
- Perform all other job duties as directed by the supervisor or manager
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Paid time off
Work Location: In person
Salary : $18 - $20