What are the responsibilities and job description for the Front Desk Receptionist/Administrative Assistant position at Mountain Orthopaedics?
Receptionist/Administrative Assistant
Mountain Orthopaedics: We pride ourselves on creating and maintaining a setting that offers high quality patient care.
Administrative Assistant
The Administrative Assistant will report to the Administrator and Manager.
Job Overview:
The Administrative Assistant will greet and assist patients and visitors with all scheduling and record questions and inquiries. Acts as the first point of contact for all customers in person or on the telephone. Full-time, Monday-Thursday, 8am-5pm, Friday 8am-4pm.
Benefits Offered: 401K, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, HSA, PTO
General Responsibilities and Duties:
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Skills:
- Able to speak/write English clearly and make self understood.
- Good verbal and written communication skills.
- Correct grammar, spelling skills, and legible writing.
- Skills in answering the telephone in a pleasant and helpful manner and using a multi-line phone system.
- Able to read, understand, and follow oral and written instructions.
- Demonstrate compassion and caring in dealing with others.
- Tactfulness/soft spoken.
- Demonstrate willing to adapt to change.
- Be able to prioritize workload while remaining flexible.
- Confident positive manner and appearance.
- A medical mindset to understand the theories, reasons, and technical aspects of medicine.
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Ability to maintain records
- Knowledge in the fields of medicine, anatomy and physiology
Job Qualifications:
Minimum Education - High School Diploma or equivalent substitute.
Minimum Experience - 2 years; combined education/experience as substitute for minimum.
Minimum Skills - Experience with EMR, MS Word, Excel, MS outlook.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Occasionally required to sit.
- Occasionally required to walk.
- Occasionally required to use hands to finger, handle, or feel.
- Occasionally required to reach with hands and arms.
- Occasionally required to lift moderate weights (25-50 pounds).
- Finger dexterity required.
- Hand coordination required.
- Specific vision abilities required for this job include close vision, distance vision, ability to adjust or focus.
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Work Environment:
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $20