Hotel General Manager

Job Description: General Manager / HOA Community Association Manager

Position Title: General Manager / HOA Community Association Manager

Reports To: The Condominium Association Board of Directors

Location: Snowshoe, WV

Job Type: Full-Time, Year-Round (Exempt)

Position Objective

In alignment with Community Associations Institute (CAI) best practices, the General Manager serves as the primary executive managing the business, financial, and administrative operations of a 220 -unit condominium association. This role implements the policies set by the Board of Directors, oversees major capital infrastructure projects, manages the association’s multi-million dollar budget, and ensures compliance with state governing documents. The General Manager acts as a strategic advisor to the Board and provides executive oversight to all department heads, but delegates daily frontline supervision to the respective department managers; all while promoting a welcoming atmosphere for owners, guests, and staff.

Key Responsibilities Governance and Board Administration

• Board Advisory: Act as the primary advisor to the Board of Directors. Provide data, vendor bids, and legal/financial context to assist the Board in strategic decision-making.
• Meeting Management: Organize, legally notice, and attend all Annual Meetings, Board meetings, and committee meetings. Prepare comprehensive board packets and agendas.
• Policy Enforcement: Ensure consistent enforcement of the association’s rules, regulations, and architectural guidelines without bias. Manage dispute resolutions strictly according to the governing documents.
• Building and Grounds: Oversee and manage the operations, scheduled maintenance, and upkeep of the common and limited common areas of the Lodge, and the grounds on Mountain Lodge property, to include the parking lot, bike shed, and front gate shack.

Financial Operations and Reserve Management

• Budgeting: Prepare, implement, and oversee the association's annual operating budget, presenting it to the Board for approval. Then, operate in accordance with that budget.
• Capital Planning: Maintain and heavily monitor the association’s Reserve Study. Manage the bidding, funding, and financing for major capital projects, including complex, multi-million dollar infrastructure and siding replacements.
• Fiscal Health: Monitor assessment collections, authorize association payables, and provide the Board with detailed monthly financial reports, variance analyses, and cash flow projections.

Executive Leadership and Department Oversight

• Department Direction: Provide mentorship to the heads of each subordinate department (e.g., front desk, housekeeping, store operations, and maintenance). Ensure departments operate within approved budgets and meet seasonal performance metrics.
• Vendor and Contract Management: Draft RFPs, secure bids, and negotiate master contracts for the building (e.g., master insurance policies, snow removal, elevator maintenance, and engineering firms).
• Training and Systems Operations: Develop, implement, and maintain the appropriate systems for training employees in the requisite skills for their job responsibilities, and in general hospitality training and knowledge of the building amenities and policies. This includes systems for Property Management and Work Order/ Preventative Maintenance.
• Hospitality Avatar: At all times and in all circumstances, demonstrate professionalism, courtesy, respectfulness, fairness, patience, and a consistently friendly and hospitable demeanor to all Mountain Lodge guests, owners, and staff in all circumstances.
• Human Resources: Develop protocols for hiring, performance evaluations, promotions, and conflict resolution to build a strong team dedicated to service excellence.
• Strategic Planning: Develop revenue growth through marketing initiatives, special events, and partnership opportunities.

Qualifications and Requirements

• Education and Experience: Relevant degrees include Hospitality Management, Accounting, or Engineering (for building maintenance/ infrastructure). Proven experience as a leader in executive or chief operational positions, with a focus on hospitality management principles. Experience scales strictly with the compensation tiers below. Experience with front desk operations including multi-line phone systems, phone etiquette, night audit procedures, and resort services.
• Certifications: Must hold or be actively pursuing CAI industry designations (CMCA/ PCAM).
• Expertise: Deep, applied understanding of HOA governing documents (CC&Rs, Bylaws), reserve funding strategies, and state/local condominium laws. Strong knowledge of financial and revenue management techniques and property management systems (PMS). Proficiency in managing hospitality operations budgets. Ability to oversee hospitality reservation systems ensuring smooth booking processes for guests. Knowledge of hospitality industry best practices related to safety protocols, property maintenance, and service delivery standards.
• Temperament: Objective, highly organized, and capable of maintaining a calm, professional demeanor when managing complex owner relations or directing massive capital projects in a seasonal mountain resort environment. Excellent leadership skills with the ability to motivate teams and manage human resources efficiently.

Salary Scale and Tiers (Total Compensation Packages)

The ranges below represent the Total Compensation Package value (Base Cash Salary CashEquivalent Value of Benefits like housing, phone, and education).

Total Tier Package Profile & Requirements Range

Experience: 0 to 3 years of property management experience.

Has a solid baseline understanding of budgets and vendor $65,000 –

Entry / Step -Up $75,000 management.

Certification: Must be prepared to obtain their CMCA or PCAM within the first 12–18 months.

Experience: 3 to 7 years of established community management experience. Can autonomously run board meetings, manage the

Market $75,000 –

reserve study, and handle owner relations. Certification: Must Standard $90,000 actively hold a valid CMCA or PCAM designation.

An elite, veteran executive capable of flawlessly managing

Executive / Highly

$90,000 – multi-million dollar structural projects and complex association

$135,000 finances. (See breakdown below for positioning within this

Experienced bracket).

Understanding the $90,000 to $135,000 Executive Bracket

The wider gap in the top tier allows the Board flexibility to scale compensation directly against four specific value levers: Years of Experience, Formal Higher Education, Advanced Industry Licensing, and proven Capital Project Execution.

A candidate’s position within this $45,000 spread is determined as follows:

1. The Low-to-Mid Range ($90,000 – $110,000)

This is the entry point for the Executive tier. A candidate in this bracket typically meets the baseline requirements but has a lopsided resume. For example:

• The 20-Year Veteran Without a Degree: They possess massive on-the-job knowledge of mountain property struggles but lack formal training in corporate accounting or engineering principles.
• The Certified Manager with Mid-Level Experience: They hold a valid CMCA designation and have hit the 8-to-10 year mark but haven’t yet quarterbacked a multimillion dollar infrastructure overhaul (like a full building siding replacement).

2. The Mid-to-High Range ($110,000 – $125,000)

Candidates in this bracket bring a complete blending of academic credentials, certifications, and project history:

• Dual-Track Experience and Education: They possess 15 years of direct industry experience paired with a bachelor’s degree in hospitality management, Accounting, or Civil/Structural Engineering.
• Proven Financial Stewardship: They can demonstrate a track record of successfully managing property Budgets, Reserve Study and coordinating with structural engineers to keep capital depreciation at bay.
• Advanced Licensing: They hold an active CMCA and are fully tracking toward or actively holding a PCAM (Professional Community Association Manager) the highest professional designation awarded by CAI.

3. The Elite Ceiling ($125,000 – $135,000)

To command the absolute top of the scale, the candidate must check every single high-value box for a seasonal resort environment:

• 15 Years Relevant Degree (or an elite 20 year track record with pristine professional references from similar resort-based luxury condominiums).
• Active PCAM Designation held in good standing.
• Crisis & Major Infrastructure Mastery: Proven history of personally managing structural projects valued over $1 Million (such as complete building envelopes, siding updates, or complex mechanical plant overhauls) without interrupting seasonal operations or mismanaging association funding.

*Note on Total Compensation Allocation: The package values listed above represent the maximum authorized expenditure per tier. The finalized offer will partition this value into base cash compensation and a comprehensive benefits package, which includes an on-site housing allowance/provision, monthly cell phone reimbursement, and full financial coverage for CAI membership and continuing education requirements.

Pay: $65,000.00 - $135,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Professional development assistance

Ability to Relocate:

• Slatyfork, WV 26291: Relocate before starting work (Required)

Work Location: In person

Salary : $65,000 - $135,000