What are the responsibilities and job description for the Lead Service Technician position at Mountain Leisure Hot Tubs?
Field Service Technician — Installation, Service & Repair
Mountain Leisure Living · Arden, NC · Full-Time · $23 – $28/hr
THE ROLE
Mountain Leisure Living is looking for a skilled, dependable Field Service Technician who can handle both installation and technical service.
You may install a hot tub in the morning, complete a new-owner orientation, and diagnose a heater or control-board failure that afternoon. This role requires strong mechanical and electrical skills, sound troubleshooting ability, and professionalism in customers’ homes.
WHAT YOU'LL DO
- Deliver, install, and commission hot tubs, swim spas, saunas, cold plunges, and related products
- Maneuver hot tubs across various terrain
- Conduct new-owner orientations
- Diagnose and repair spas across multiple brands
- Use a volt meter and wiring diagrams to troubleshoot electrical and mechanical issues
- Repair pumps, heaters, control boards, plumbing, jets, and related components
- Perform water chemistry maintenance visits
- Document work accurately and communicate findings clearly to customers
- Coordinate with the service team on parts, scheduling, and follow-up
- Leave every job site clean and professional
WHAT WE'RE LOOKING FOR
- Experience using a volt meter and reading wiring diagrams/schematics
- Strong mechanical and electrical aptitude
- Experience in hot tub/spa service, pool, HVAC, appliance repair, or a comparable trade
- Operate work truck and hauling trailer
- Reliable, accountable, and coachable
- Able to troubleshoot independently and think methodically
- Professional and comfortable working in customers’ homes
- Physically capable of demanding hands-on work outdoors and on varied terrain
- Valid driver's license and clean driving record
- Stable, verifiable work history
THIS IS NOT THE RIGHT FIT IF YOU...
- Only want to perform one type of work
- Resist coaching, feedback, or documented standards
- Rely on parts-swapping instead of diagnosing problems
- Struggle with reliability, communication, or independent work
We check references and hold high standards for performance and professionalism.
WHAT WE OFFER
- $23 – $28/hr, based on verified experience
- Company vehicle for field routes
- Tool allowance
- Paid manufacturer training and technical certifications
- Paid time off
- Paid holidays after 90 days
- 401(k) with company matching
- A skilled team that takes pride in quality work
ABOUT MOUNTAIN LEISURE LIVING
For 30 years, Mountain Leisure Living has served Western North Carolina with hot tubs, swim spas, saunas, cold plunges, pool tables, installation, maintenance, and repair. We are a growing, family-owned company committed to quality products and dependable service.
Pay: $23.00 - $28.00 per hour
Expected hours: No less than 40.0 per week
Benefits:
- 401(k) matching
- Paid time off
Application Question(s):
- Are you very comfortable being held to a high standard everyday ?
Work Location: In person
Salary : $23 - $28