What are the responsibilities and job description for the Leasing Professional position at Mountain Crest Properties LLC?
Company Description Mountain Crest Properties LLC is a real estate company with an established presence in residential property management and leasing. Based in Morgantown, West Virginia, the company focuses on providing quality housing and responsive service to residents. Team members work in a professional environment that values collaboration, accountability, and resident satisfaction. The organization offers opportunities to learn multiple aspects of property operations, from leasing to resident relations. Applicants can expect to join a growing company that emphasizes reliability, integrity, and long-term resident relationships.
Role Description The Leasing Professional is a full-time, on-site role based in Denver, CO. This position is responsible for greeting prospective residents, conducting property tours, explaining community features, and matching prospects with available homes. Daily activities include responding to inquiries by phone, email, and in person, scheduling and following up on appointments, and guiding applicants through the leasing process from initial contact to move-in. The role also involves preparing and processing lease documents, collecting application materials, coordinating move-in logistics, and maintaining accurate records in property management systems. In addition, the Leasing Professional supports resident retention by addressing concerns promptly, fostering positive resident relationships, and collaborating with maintenance and management teams to ensure a high-quality living experience.
Qualifications
- Strong Resident Retention skills, including building positive relationships and supporting a high level of resident satisfaction.
- Proven Customer Service and Communication skills, with the ability to interact professionally with diverse residents, prospects, and team members.
- Experience working with Leases and Lease Administration, including completing, reviewing, and maintaining accurate leasing documentation.
- Ability to manage leasing activities, such as conducting tours, responding to inquiries, and following up with prospects in a timely manner.
- Strong organizational and time-management abilities, with attention to detail and accuracy in all paperwork and records.
- Comfort using property management software, email, and basic office applications; willingness to learn new technology tools as needed.
- High school diploma or equivalent required; additional education or coursework in real estate, business, or a related field is a plus.
- Prior experience in multifamily leasing, residential property management, or a customer-facing sales role is preferred but not required.