Treasury Service Support Assistant (Banking)

Description

Reports to: Treasury Service Manager

Supervises: None

Department: Treasury Management

FLSA Status: Non-Exempt – Hourly

General Function

Review, monitor, and log daily reports of Treasury Management customer activity and assist with end of day processing. Assist with ACH and RDC exceptions, audits, reports, and other Treasury Management activity as directed. Conduct maintenance for customer files and assist with annual audits and contract implementation as needed. Provide customer service and technical support to the Bank's clients who use Treasury/Cash Management products, such as online banking, Remote Deposit Capture, ACH, Positive Pay, etc.

Essential Functions

Treasury Management Assistance and Support

• Monitor daily reports of Treasury Management account activity, both internal and external, including suspended items, ACH and other transactions, exceptions and errors, source documents, file maintenance, etc. Ensure that all issues are addressed, verified, monitored, communicated, and handled appropriately and timely, with regard to exceptions, maintenance, completion, risk exposure, fraud, compliance, and other issues that should be communicated to management.
• Respond to calls, emails, etc. to provide proactive customer service, product and operational information, training, assistance, and technical support to clients and internal Team Members. Analyze, troubleshoot, submit requests to appropriate individuals, and resolve customer inquiries in a timely manner.
• Facilitate and assist with the updating, maintenance, verification, and review of customer accounts, transactions, and files. Provide support and assistance with annual file reviews, new account setup, contract implementation, training, system issues, and other departmental functions. Ensure that files are up-to-date with contact information, documents, financials, credit and risk ratings, exposure limits, agreements, schedules, etc.
• Retrieve and prepare reports and updates for meetings, audits, and exams as required.
• Communicate with Treasury Service and other staff members regularly to ensure that all issues are identified and addressed timely and appropriately.
  
  

Compliance

• Diligently protect confidential information, and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately.
• Maintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti-Money Laundering Act, etc. Follow these at all times.
• Communicate openly with supervisors and other management about policies, procedures, work conduct, and job functions. Ask questions to clarify any uncertainty in issues.
• Address and report suspected violations of policy, procedure, Bank Secrecy Act, Anti-Money Laundering Act, and other laws and guidelines, as outlined in the Code of Conduct. Reported information will be kept confidential.
• Participate in training sessions and policy updates as necessary. Assist with coordination of scheduling as appropriate.
  
  

Other

• Ability to work scheduled and other needed hours at the designated location(s)
• All Team Members should provide consistently positive, effective, helpful service to all customers, both internal and external.
• Assist other managers or Team Members as needed
• Management or Bank policy may revise, delete, or add responsibility as necessary
  
  

Activity

• Ability to operate office equipment, telephones, and computers
• Ability to communicate fluently in English, in person, in writing, and on the computer
• Ability to hear, speak, and understand verbal communication
• Ability to read, write, count, and perform basic math functions
• Ability to move head, shoulders, neck, and arms freely (e.g. operation of office equipment)
• Ability to use manual dexterity and fine manipulation for operating a keyboard, using equipment, filing, etc.
• Ability to lift up to 15 pounds, grasp, reach, and pull
• Ability to think, remember, learn new information, and apply cognitive data to job functions
• Ability to assess and concentrate on mental and physical job tasks to see them to completion
• Ability to drive oneself independently for travel between locations
• Ability to present information to groups in an understandable format or fashion
  
  

Requirements

Qualification Requirements:

• Associate’s degree or equivalent work experience
• Experience with retail or operational banking
• Tact and pleasant demeanor in dealing with customers and Team Members
• Proficiency with Word, Excel, and PowerPoint.
• Strong time management, organizational, planning, and presentation skills
  
  

Preferred Qualifications

• Bachelor's degree in a business-related field
• Experience in banking operations
• Extensive experience with Treasury Services products, services, and functions
  
  

Mountain Commerce Bank is an Equal Opportunity Employer