Ski and Ride School On-Snow Coordinator

Description

Job Summary: The On-Snow Coordinator is the operational hub of the Ski and Ride School, working "on-snow" to organize lessons, lead instructors, and ensure a high-quality learning experience for all guests. This fast-paced role requires excellent organizational and communication skills, the ability to think on your feet, and a strong passion for snow sports. The coordinator is the primary on-hill point of contact for instructors and guests during lesson times. This position is great for anyone who loves to ski/snowboard, as we have great perks for our employees to also enjoy our resort and sister resorts throughout the country. Employees also receive discounts. Please see the complete listing of employee perks on our website.

Key Responsibilities:

• Lesson & Class Leadership:
  • Collaborate with the Ski and Ride School Admin to organize and "build" all group and private lessons, assigning available instructors based on skill, certification, and guest needs.
  • Greet guests and students in the lesson meeting area, answering questions and directing them to the correct class and instructor.
  • Lead student check-in, ensuring waivers are signed (in coordination with the Admin desk), that each student has a valid lift ticket or season pass, and that students are grouped appropriately by age and ability level.
  • Handle "day-of" lesson additions or changes, re-allocating instructors and resources as needed to accommodate guest requests with the assistance of the Ski and Ride School Admin.
• Instructor Support & Supervision:
  • Serve as the primary on-snow leader and point of contact for all instructors during their shifts.
  • Monitor lesson quality by observing classes and providing constructive feedback and support to instructors.
  • Assist instructors with class management challenges, student issues, or any on-hill emergencies.
  • Communicate schedule updates, student information, and other critical information to the instruction team throughout the day.
  • May be required to teach lessons or "fill in" during exceptionally busy periods or in case of instructor absence.
• Guest & Parent Liaison:
  • Act as a visible and accessible contact for parents and guests on the snow, providing updates and resolving any immediate concerns.
  • Organize the student "pick-up" process, ensuring children are returned to their designated guardians safely.
  • Handle guest service issues promptly and professionally, working to find solutions that ensure a positive resort experience.
• Safety & Operations:
  • Work closely with Ski Patrol, your managers,  and other mountain operations departments to report and assist with any on-hill incidents or emergencies involving students or instructors.
  • Ensure all lesson participants and instructors adhere to the "Your Responsibility Code" and all resort safety policies.
  • Monitor and maintain the condition and setup of the lesson meeting areas and learning terrain (e.g., magic carpet area, specific teaching zones).
  • Work well with team members, demonstrate good communication skills, and promote a positive work environment.
  • Follow supervisors direction and perform other duties as assigned.

Qualifications

• Must be an advanced-level skier or snowboarder, comfortable and proficient in all on-mountain terrain and weather conditions.
• Previous experience as a ski or snowboard instructor (minimum 2-3 seasons) is essential.
• Prior experience in a supervisory, lead, or coordinator role is highly desirable.
• Exceptional communication, interpersonal, and guest service skills.
• Strong organizational and problem-solving abilities; must be able to manage multiple priorities in a fast-paced environment.
• Must be reliable, punctual, and able to work a flexible schedule, including all weekends and holidays throughout the ski season.
• Ability to remain calm, professional, and positive under pressure.