What are the responsibilities and job description for the Courtesy Patrol Volunteer position at MOUNTAIN CAPITAL PARTNERS?
(Volunteer Position) Courtesy Patrol will be of assistance to Guests, and Ski Patrol at Arizona Snowbowl. Courtesy Patroller’s will be able to provide directions, answer questions, and generally offer help in accordance with Snowbowl policies and procedures. They will also engage in educating our guests regarding the rules of the mountain, the “Responsibility Code”. This position includes outdoor and indoor time during each shift. Must be able to commit to 5 or more 5 hour shifts per month.
All candidates for Courtesy Patrol will be evaluated during an initial 30-day probationary period in which their skiing/riding abilities and their progress toward training in required responsibilities and procedures will be assessed.
The successful candidate will be able to demonstrate within 30 days of the start of the season competent skiing/riding on all types of runs and trails, thorough and accurate area familiarity based on the public-facing map, proficiency with basic dispatch-radio operations, and compassionate customer relations procedures.
Qualifications:- Ability to work outside in potentially harsh conditions.
- Courtesy Patroller must have proper attire to safely and effectively navigate and stay warm in snowy conditions, these include but are not limited to; Ski or snowboard equipment, warm winter jacket, gloves, hat, waterproof or resistant pants.
- Knowledge of all Arizona Snowbowl facilities and services.
- Assist Patrol in providing a safe ski/ride environment.
- Effective communication skills. Well refined customer service skills while interacting with diverse guests and their needs. This includes the ability to greet every guest with a smile and answer their questions accurately and courteously.
- Must have good observational and awareness skills.
- Familiarity and compliance with the Arizona Snowbowl Employee Handbook.
- Must have strong intermediate ski/riding skills.
- Learn Radio protocols and procedures.
- Must be able to commit to 5 or more 5 hour shifts per month.