Business Coaching Specialist

BUSINESS COACHING SPECIALIST

Full-Time position based out of the Mountain BizWorks Asheville office

Purpose

The Business Coaching Specialist (BCS) plays a key role in the design, delivery, and optimization of Mountain BizWorks’ business coaching program. This includes guiding entrepreneurs through the intake process, facilitating strategic coach-client matches, supporting scholarship utilization, and maintaining operational continuity across the Coaching and Learning departments.

In addition, the BCS leads the ongoing refinement of MBW’s digital intake systems to ensure clear, user-friendly pathways into services. This role blends relationship-based client work with consistent program operations and systems design. It is ideal for someone who thrives at the intersection of coaching coordination, client engagement, and strategic implementation.

Key Responsibilities:

Guide coaching and loan-ready clients through the intake experience:

Contact clients completing the Coaching/Loan Interest Form or referred via internal triage within two business days.

Conduct structured intake assessments to understand each client’s business model, stage, financial goals, and coaching needs.

Pathway clients to the most appropriate business resource:

Coaching

Classes or cohort-based training

Lender connection

Coordinate and support the coaching program:

Make informed and personalized client-coach matches based on goals and sector alignment.

Provide consistent support to both clients and coaches throughout the engagement.

Monitor and document coaching hours, scholarship utilization, and program milestones.

Ensure smooth operations of coaching project setup, reassignment, and closeout.

Track client conversion and program engagement across services:

Monitor the movement of assigned clients from intake through coaching, training, and lending.

Follow up on client progress and close service loops.

Collaborate with coaches and lending staff to maximize client readiness and conversion.

Design and maintain MBW’s digital intake systems:

Lead the design, testing, and maintenance of digital intake forms that support clear, client-friendly applications.

Implement smart routing logic to reduce intake bottlenecks and improve internal triage.

Document intake workflows and maintain intake SOPs.

Execute essential coaching program operations:

Perform recurring daily, weekly, and monthly administrative tasks required to sustain the coaching and learning departments.

Session approvals

Coaching hours and scholarship tracking per client/project

Coach matching

Intake form reviews and CRM updates (Salesforce)

Be cross-trained in key internal systems to provide operational continuity during staff transitions or peak volume.

Monitor intake reports, scholarship trackers, and client engagement metrics.

Additional Responsibilities:

Assist in the marketing and outreach of the Business Coaching program

Represent MBW at partner events, info sessions, and small business community gatherings

Develop and maintain referral relationships with ecosystem partners

Share client success stories with the Communications team

Be an active and supporting member of the Learning team

Collaborate with team members and across departments to advance team and organizational goals and strategy

Qualifications and Experience

Commitment to Mountain BizWorks’ vision, mission, and values

Must live in Western North Carolina, or be willing to relocate here

2 years of experience working in small business development, coaching, lending, or program coordination OR experience owning/operating a business

Bachelor's degree in business, economics, public administration, or a related field OR an equivalent combination of experience and education

Demonstrated experience in managing workflows, updating databases (e.g., Salesforce), tracking deliverables, and executing routine operations consistently.

Deep familiarity with small business development; ability to assess small business needs and connect to appropriate services

Strong communication and relationship management skills

Bilingual (Spanish/English) proficiency- strongly preferred but not required; ability to support Spanish-speaking clients or help translate program communications is a plus.

Other (Supervisory Responsibilities, Schedule, Travel)

This position has no supervisory responsibilities.

Normal business hours are Monday - Friday, 9am - 5pm with opportunities for flexibility; however, this position may require some weekend and/or evening work to accommodate the services offered by Mountain BizWorks.

Reports to: Business Coaching Manager

Position type: Full-time, Salary, Exempt

Location: This position has flexibility to be based out of our fixed offices or to use a hybrid approach.

COMPENSATION & BENEFITS

Anticipated starting salary range of $55,000- 65,000 with the opportunity for a higher base salary depending on skills and experience.

Medical insurance plans

- 80% of employee medical paid

by employer

- family coverage paid by employee

Dental, vision & supplemental insurance options

- 100% employee paid

Retirement plan

9 paid holidays & 1 day of service

Paid Time Off (PTO):

- Earn 18 days/year the 1st year of employment

- Earn 24 days/year after 1st year of employment

Professional Development Fund

Sabbatical Leave Program

Self-Care Fund

Flexible schedule opportunities, as permitted by the role and workload

HOW TO APPLY →

Qualified/interested candidates should email their resume and cover letter (optional) to careers@mountainbizworks.org with the subject line “Business Coaching Specialist”. Initial responses to this opportunity are requested by 5pm Eastern on Friday, November 14, 2025, with the position remaining open until filled thereafter.

Mountain BizWorks values and respects all types of diversity and strongly encourages applicants from traditionally marginalized groups to apply. We prohibit discrimination and harassment and provide equal employment opportunity without regard to, and not limited to, ethnicity, religion, race, national origin, abilities, gender identity, sexual orientation, age or genetic information.