What are the responsibilities and job description for the CSR/Dispatcher position at Mountain Air Comfort Systems?
Customer Service / Dispatch / Billing
Summary:
- Reliable and organized Customer Service Representative (CSR) / Dispatcher to join our HVAC team. This dual-role position is critical to ensuring top-notch customer service and efficient scheduling of our field technicians. The ideal candidate is a strong communicator, thrives in a fast-paced environment, and has excellent organizational skills.
Customer Service
- Answer incoming calls and emails promptly and professionally.
- Assist customers with inquiries, scheduling service appointments, and resolving concerns.
- Provide product and service information to clients.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Follow up with customers to ensure satisfaction and quality service.
Dispatch
- Schedule and dispatch HVAC technicians based on availability, skill level, and proximity.
- Coordinate daily routes and prioritize emergency service calls.
- Monitor field operations and adjust schedules in real-time as needed.
- Communicate job details to technicians and ensure they have the necessary information and materials.
- Track job progress and technician locations using dispatching software.
Billing
- Check, create, and send accurate invoices as needed to customers/builders for services rendered to include all relevant details (work orders, rates, discounts, etc.)
- Track payments and outstanding invoices.
- Participate in responding to customer inquiries regarding invoices and billing.
- Assist with resolving billing discrepancies and issues.
- Coordinate with project managers and technicians to obtain necessary information for invoicing.
- Assist with accounts receivable and accounts payable.
- Follow up on open work orders and billing discrepancies.
- Follow up on unsold estimates to gain business.
- Register newly installed equipment
Compensation
- Competitive pay, based on experience, bonus structure, plus benefits including health insurance, paid time off, and Simple IRA options.
Job Type: Full-time
Pay: $18.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $18 - $27