Lead Technical Support Specialist

We are committed to providing a stable, growth-oriented and inspiring work environment that offers opportunities for professional, personal and financial growth. If you are interested in joining a growing team, where YOU are our most valuable asset, then MAC is the place for you.

Mac, Inc. Professional Expectation Statement

In the performance of your respective tasks and duties all employees are expected to confirm the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and service agencies.
  
  

Position Purpose

To provide technical support to maintenance and various departments including maintenance control, maintenance station mechanics, Inventory control and maintenance records.

Responsibilities/Duties

• Be solution-minded and have the ability to retain situational awareness while dealing with complex details of individual projects.
• Ability to delegate effectively and require accountability while developing personnel, including meeting established deadlines.
• Have strong time management skills and the ability to compartmentalize tasks based on priorities.
• Possess strong personal organizational skills and the ability to improve the organization and functionality of existing systems.
• Assist in troubleshooting/repair of aircraft systems.
• Oversee component repair regarding items that are returned no fault found or tested without a firm conclusion of fix.
• Coordinate with and assist the CASS department and parts department regarding components that are designated “Watch List” or “Rouge Parts”.
• Create company documents to assist in the repair and inspection of company aircraft and components.
• Take a forward-looking approach to regulatory compliance and positioning MAC for successful capture of MAC revenue growth opportunities.
• Have the ability to accurately quote outside work, manage challenges to effective solutions, and deliver a high-quality product on time.
• Be able to develop documented processes for regulatory compliance and increasing quality and efficiency.
• Be a tireless promoter of maintaining the company philosophy of safety, taking care of our people, business ethics, and standing behind the quality and value of our work.
• Qualified as a maintenance controller and able to assist with coverage for operational needs.
• Be able to travel as required to support the fleet type assigned.
  
  

Qualifications

• Must hold a current FAA Airframe and Powerplant (A&P) certificate with current recency experience acting as a lead or supervisor
• Proven knowledge of aircraft systems and components including Electrical and Avionic systems.
• Must have 10 years’ experience in 121 and 135 operations, 3 years as a lead or supervisor.
• 3 years of MRO type experience as a lead returning aircraft to service.
• Must hold a current FAA Airframe and Powerplant (A&P) certificate with recent experience in an active maintenance role
• Bachelor’s Degree required.
  
  

Special Position Requirements

• Ability to effectively communicate both written and verbal, with company personnel, vendors and line technicians in order to accurately determine necessary course of action.
• Knowledge of appropriate safety requirements in order to coordinate aircraft repairs that contribute to safe and on time performance.
• Be able to travel as needed for operations needs
  
  

Supervisory Responsibility

• Supervise other Technical Support personnel.
  
  

Training Requirements

• General Safety
• Documented training in Aircraft Maintenance.
• Avionics training is a plus.
  
  

Working Conditions And Physical Effort

• Work performed in an office environment on a daily basis
• Ability to lift up to 50 lbs.
• Overtime is sometimes needed to meet mission requirements
• Ability to travel if necessary
• Weekend work as scheduled
  
  

Mountain Air Cargo is an equal opportunity employer.