What are the responsibilities and job description for the Account Service Coordinator position at Mountain Air Cargo, Inc.?
Responsibilities/Duties
- Day-to-day administrative support to account executives
- Preparing and filing contracts, reports and other related documents
- Coordinate meetings and schedules calls for the management team.
- Perform market and competitive research on prospective clients
- Assist in the creation of promotional materials such as videos, demos and presentations.
- Establish and maintain trust-based relationships with employees, customers and prospected clients
- Interact and correspond with employees, customers and prospects to provide information in response to inquiries about personnel, systems, services and/or compliance.
- Respond and resolve employees and customer concerns in a timely and appropriate manner.
- Tracks and documents service and support requires and ensures proper notation of employee or customer issues.
- Assists with company publications and communications both external and internal
- Assists with maintaining and updating Company social media accounts and website
- Assist department heads and managers with reports and other administrative duties.
- Assist CFO/Controller with business procurements and account management.
- Monitor and adhere to company policies and procedures, including financial forecasts and budgets.
- Ensures compliance with safety policies and procedures found in Company manuals.
- Promotes safety throughout the organization as mandated through Company policies identified by executive management.
- Be an active participant in our Employee Engagement Group.
- Performs other duties as assigned by the CEO and executive team.
- A 4-year degree in Business or an applicable field.
- Three or more years of experience or training; or equivalent combination of education and experience.
- Familiar with standard concepts, practices, and procedures within the field.
- Skill in organizing resources and establishing priorities.
- Ability to communicate effectively, both orally and in writing.
- Ability to develop and maintain recordkeeping systems and procedures.
- Must be able to interact and communicate with individuals at all levels of the organization.
- Must have general knowledge of a variety of computer software applications in word processing, and presentation software (MSWord, Access and PowerPoint).
- Must have advanced knowledge in Microsoft Excel and Adobe Pro.
- Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
- Excellent communication and organizational skills
- Multi-tasking and interpersonal skills
- None
- Stay up to date on computer software applications
- General safety
- Primarily in an office environment. Will be expected to travel as needed for employee engagement.