Team Leader - Customer Service

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department

CC019040 Patient Accounting

Job Description Summary

Position Responsibilities

• Monitors the handling and processing of patient payments received via phone or mail.
• Explains charges and other related inquires from patients and insurance carrieres in person or via telephone. Assist financial counselors and customer service staff as needed.
• Consistently follows-up with appropriate personnel to resolve discrepancies in patient charges, issues and or insurance information.
• Monitors follow up of the financial counselors/customer service represenatives to ensure proper documentation of all action using appropriate system and patient history file. Update all pertinent information in the system.
• Demonstrates good judgement in the routine answering and referral of patient inquires to other hospital personnel.
• Recommends to manager or other appropriate source accounts to be referred to outside collection agencies and attorneys.
• Recommends to manager any patient dissatisfaction issues.
• Monitors the day to day functions of the customer service department and ensures excellent customer service is provided and all department polices and procedures are followed.
• Attempts collections on all patient owed balances as appropriate.
• Sets up payment plans when appropriate. Follows hospital discount policy.
• Monitors follow up and ensure a timely response to messages on patient accounts voice mail and MyChart.
• Requests refunds as necessary. Ensures account balances are assigned to the correct patient or insurance responsibility.
• Properly researches accounts assigned by management.
  
  

Qualifications

• License/Registration/Certification
• Not applicable
• Education
• High School graduate or equivalent level of training.
• Experience
• One-year practical experience in Healthcare
  

Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!
  
  

Certification

Degree Requirements: