What are the responsibilities and job description for the Manager Onboarding Operations position at Mount Sinai Medical Center?
The Manager of Onboarding Operations leads end-to-end onboarding operations in a healthcare environment, ensuring timely, accurate, and compliant execution. Oversees a team of five, Workday Recruiting and onboarding processes, SOPs, audits, and reporting while driving operational excellence, system optimization, and strong customer service. Leads and coaches onboarding staff, provides training and guidance, ensures regulatory compliance, and partners with HR, HRIS, and leadership on risk mitigation, analytics, and continuous process improvement.
Position Responsibilities
- Leads onboarding operations, ensuring timely, accurate, and compliant execution.
- Maintain SOPs, partners with HR leadership on escalations, operational decisions, and risk mitigation.
- Drives performance, builds technical capability, and establishes operating routines to ensure consistent, audit-ready execution and strong customer service.
- Provides operational reporting and KPIs to support decisions and track effectiveness of talent operations.
- Manages Workday technical and functional operations for the Recruiting function. Configures workflows, and ensures seamless system integrations to optimize the entire recruitment function.
- Sets up and maintain recruiting/onboarding business processes, templates, and automated workflows.
- Oversees the transition of hires from candidates to employees, managing pre-hire/onboarding process.
- Resolves system errors, assists end-users (recruiters, onboarding coordinators, and hiring managers), and partners with HRIS teams during system updates.
- Builds dashboards and reports to track vital recruitment metrics.
- Responsible for training of new staff. Serves as a resource to Talent Acquisition Coordinators. Provides consultation and guidance as needed.
- Identifies learning gaps and works to provide training as needed, maintaining operational excellence and customer service standards..
- Prioritizes and allocates assignments for the Onboarding Coordinators, following best practices.
- Ensures compliance of the onboarding process by monitoring outcomes, ensuing adherence of organizational policies, as well as, other federal and state requirements, i.e. Joint Commission, background criminal guidelines, licensing/certification requirements, etc.
- Conducts frequent audits that measure success. Reports on outcomes and provides recommendations on areas of improvement.
- Participates in projects related to onboarding compliance, recruitment analytics, TA operations and process improvement.
Qualifications
- Education
Bachelor’s Degree in Human Resources or related discipline required.
- Experience
Leadership of a team required (direct reports)
At least 2-3 years of healthcare onboarding operations experience
Prior HR experience and training required
Proven experience managing complex projects/programs
Experience with Workday Recruiting module preferred
Benefits
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:
- Health benefits
- Life insurance
- Long-term disability coverage
- Healthcare spending accounts
- Retirement plan
- Paid time off
- Pet Insurance
- Tuition reimbursement
- Employee assistance program
- Wellness program
- On-site housing for select positions and more!