What are the responsibilities and job description for the Credit Refund Clerk - Patient billing and collections position at Mount Sinai Medical Center?
As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Department
CC209041 Physician Billing
Job Description Summary
Hybrid Work from Home Schedule
Credit Refund Clerk specializing in patient billing, credit balance management, and refund processing. Experienced in reviewing and correcting daily credit reports, coordinating with Accounts Payable, handling insurance and patient refunds, and resolving refund‑related inquiries. Skilled in account adjustments, balancing workflows, and supporting new staff training.
Position Responsibilities
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:
Degree Requirements:
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Department
CC209041 Physician Billing
Job Description Summary
Hybrid Work from Home Schedule
Credit Refund Clerk specializing in patient billing, credit balance management, and refund processing. Experienced in reviewing and correcting daily credit reports, coordinating with Accounts Payable, handling insurance and patient refunds, and resolving refund‑related inquiries. Skilled in account adjustments, balancing workflows, and supporting new staff training.
Position Responsibilities
- Facilitate refund processing and communicate with Accounts Payable on an as-needed basis.
- Reviews and corrects the credit balances report daily.
- Adjusts accounts accurately according to contractual agreements on a daily basis.
- Verifies allowance for accuracy daily.
- Requests refunds for insurances or patients when there is an overpayment as needed.
- Checks the refund requests made by our vendors as needed.
- Processes refund requests from all other areas of the Business Office.
- Processes transfers as needed.
- Moves balance within the different accounts buckets daily.
- Refers accounts to appropriate areas if additional follow up is required when needed.
- Contacts insurance companies for additional information as needed.
- Advises stand, as well as management of situations requiring follow up to avoid future errors.
- Handles all calls in reference to refunds and resolve as necessary.
- Maintains insurance and patient pending refunds list up today.
- Assist in the onboarding and training of new staff as it relateds to system processes and workflows.
- Education
- High School graduate or equivalent level of training.
- Experience
- Two years prior hospital/Business Office experience preferred
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:
- Health benefits
- Life insurance
- Long-term disability coverage
- Healthcare spending accounts
- Retirement plan
- Paid time off
- Pet Insurance
- Tuition reimbursement
- Employee assistance program
- Wellness program
- On-site housing for select positions and more!
Degree Requirements: