Product Owner I - Digital and Technology Partners - Mount Sinai Hospital - Hybrid/Remote

The Product Owner I will be responsible for partnering with business leads to execute strategic direction, ensure continuous improvement, and manage the roadmap for the digital experience.  The candidate will work with cross functional teams to:

• Consult with business partners, developers, third party vendors, and other key participants to define areas of focus and opportunities to develop solutions that meet organizational goals.
• Define requirements and support development of solutions translating client’s business requirements into specific systems, applications and designs for solutions.
• Manage the backlog of employee experience product deliverables, build on learnings from qualitative and quantitative sources, and develop solutions in alignment with organizational goals around operations and workforce experiences
• Independently initiate, identify and coordinate analysis of complex client needs in project areas such as new business pursuits, innovative approaches to solutions, available product functionality, and operational readiness assessment.  
   

• Conduct internal and external sessions to layout ideal design, brainstorm with end users, and ensure technical design supports objectives and measures appropriately tying back to concept objectives supporting business goals
• Partner with digital experience researchers and designers to optimize the ideal experience
• Plan, coordinate and conduct the analysis of client business processes and functional requirements and the preparation of appropriate documentation to communicate and validate the information.  
• Lead the technical discovery and specification defining process, and skillful application of experience, research and due diligence to the planning and execution of development and architecture. Evaluate existing solutions or explore new solutions.
• Participates in integrated systems planning and recommends alternative technologies that will enhance current or anticipated information systems that support overall business goals.  
• Understand and define customer problems and articulate it to the development team to drive solutions. Break down complex problems into actionable steps 
• Partner with business leads to develop the business case for the new application with cost, service and benefit dimensions of proposed projects that are used at management and executive levels for funding and scope decisions.
• Help to Define and track KPIs and measurable success criteria.
• Partner with business unit resources to determine overall timelines for the projects and use tactical session/documents designed to capture and track the features planned for the project release
• Partner with technology teams managing employee-facing, AI, and digital experience platforms to ensure solutions align with enterprise solutions and the application portfolio
• Define what can be delivered according to project plans and how that work will be achieved.
• Coordinate demos to show the value of the product, project or service to a current or prospective business group.
• Manage the product roadmap as a shared source of truth that outlines the vision, direction, priorities, and progress over time.
• Advises clients on the consequences of actions; communicates risks and ensures understanding of these risks.  Jointly develops risk assessment of plan with business leads, and provides ongoing communication. 
• Consults on the identification and definition of solution alternatives within the framework provided by enterprise solutions architecture.  
   

• Bachelor?s degree in a technical or healthcare discipline.
• Seven or more years of related experience, In -depth knowledge of associated technology areas that could impact area of responsibility
• Healthcare technology experience or Human Resources preferred. 
• Excellent verbal and written communication skills, including the ability to translate complex technical concepts into understandable terms, tailor communication to audience, mediate and facilitate communications between others, and communicate architecture to all levels of management and customers. Ability to gain buy-in from stakeholders to resolve significant architecture issues. 

, M5L - HSO Digital Experience - MSH, Mount Sinai Hospital

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $109000 - $163695 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Salary : $109,000 - $163,695