Practice Manager

Job Summary:  

This role involves strategic planning, mentoring, and decision-making to promote growth and success. Practice managers are accountable for guiding and leading the operational, business, and financial activities of the medical practice. This includes integrating the vision, mission, and values of Mount Sinai Doctors Downtown into daily operations and effectively coordinating and managing everyday tasks.

Roles & Responsibilities:

Operations:

·       Responsible for the Management of Staff Recruitment.

·       Accountable for the Oversight of New Staff Onboarding.

·       Supervising Payroll Management

·       Management of Callouts and Coverage

·       Responsible for Managing Vacation Requests         

·       Management of Staff Scheduling

·       Accountable for the management and maintenance of employee files.        

·       Accountable for facilitating the Annual Performance Appraisal process.    

·       Accountable for overseeing the completion tracking of peak modules.

·       Ensures a Comprehensive Onboarding Process for New Providers

·       Manages the Provider Paid Time Off Tracking System.      

·       Oversight for Provider Departures 

·       Accountable for the management of Provider On-Call Schedules.

·       Responsible for After-Hours Phone Service Management.

Revenue Cycle Management:

·       Tasked with the Review of Profit and Loss Statements.      

·       Tasked with the review of the Provider Productivity Report.

·       Oversee the management of Workque.

·       Evaluation of Monthly Revenue Cycle Reports        

·       Oversees the Denials Management Process. 

·       Responsible for submitting Capital Requests

·       Accountable for managing billing inquiries and facilitating service recovery.

Access:

·       Responsible for overseeing the maintenance of the ZocDoc system. 

·       Manages the utilization of the kiosk.

·       Oversight of in basket Management.

·       Review of strategies for optimizing space utilization and extending operational hours

Meetings:

·       Facilitates the daily team briefing with staff. (Daily Huddles)         

·       Reports out practice stats on Daily Practice Huddle

·       Responsible for facilitating the Monthly Site Meeting.        

·       Participation in the Monthly Provider Meeting.

·       Facilitates Monthly Staff Meetings.  

·       Responsible for facilitating one-on-one meetings with team members.       

·       Oversees Performance Appraisals

·       Participates in the Monthly Manager's Meeting.      

·       Responsible for overseeing the Monthly Regional Revenue Cycle Meeting.           

·       Responsible for coordinating the Monthly Access Dashboard Meeting.      

·       Engages in Emergency Management initiatives.      

·       Engages in monthly meetings at the Access Center. 

·       Engages in Monthly Nursing Site Visit Overview