Office Manager, Student Health Services

Job Description:

The Office Manager for Student Health Services (SHS) provides excellent customer service and a wide range of services in support of the MSMU Student Health Centers. This includes appointment scheduling, collaboration with clinic staff at both campuses, and clinic administrative duties.

Work Location: Both, Doheny Campus (Downtown Los Angeles) and Chalon Campus (West Los Angeles). Hybrid work schedule available.

Start Date: Immediately

Applications Deadline: Open until filled

Position Hourly Rate: $24.13-$26.06

Hiring salary can be above the posted pay range if candidate's qualifications are determined to be above the minimum requirements of the position description.

Duties and Responsibilities:

• Schedules health clinic appointments for eligible MSMU students with professional staff through proficient use and understanding of the Electronic Health Record System (e.g.Medicat).
• Maintains accurate medical records and filing systems through proficient use and strong working knowledge of the Electronic Health Record System.
• Maintains detailed records to track student health clearance compliance, year-round.
• Coordinates interdepartmental and intradepartmental communications; receive and route telephone calls; send and receive email messages through departmental email box, distribute memos and notices; facilitate written communications with students, vendors, providers, and others; and coordinate mail delivery and collection.
• Provides information to students regarding student health clearance requirements,
  insurance information, clinical affiliation compliance, educational programming, and
  scheduling changes.
• Maintains student accounting for health clinic services and maintain budget records for
  Student Health Services.
• Coordinates emergency responses in the absence of a professional provider.
• Provides office management functions including supply inventory, and collaborate with
  Facilities Management, Business Office, OIT, and Mailroom and Graphics to ensure smooth
  office functioning.
• Hires, trains, schedules, evaluates, and delegates work assignments to student employees.
• Participates in the creation and execution of all outreach programming sponsored by SHS.
• Partners with the RNs and NP to effectively and efficiently provide needed care for all
  eligible MSMU students seeking services within the health center.

Other Duties and Responsibilities:

• Manages and create material for promotion of activities on social media.
• Interacts with off-campus vendors in facilitating the delivery of support services and
  supplies.
• Serves as an interdepartmental and intercampus liaison within the University community.
• Represents the Student Health Services as needed.
• Attends evening or weekend programs, as needed.
• Performs other job-related duties as assigned.

Requirements:

Knowledge:

• Strong working knowledge of ambulatory care medical office procedures and general office equipment, health insurance processing, maintenance of medical records and basic alpha
  filing.
• Working knowledge of accounting and accounts receivable principles.
• Good working knowledge of word processing software (Windows), desktop publishing,
  graphics, and database management.
• Basic knowledge of Microsoft Excel worksheets.
• Knowledge of health education and community health programming, women's health
  issues, disaster and infectious disease outbreak responses and medical terminology desired.

Abilities and Skills:

• Effectively organize, prioritize, and handle multiple tasks to meet established deadlines.
• Excellent ability to assess situation urgency, effectively solve problems in a professional
  healthcare environment, and provide accurate information related to healthcare needs
  and insurance processing.
• Interact professionally with healthcare providers, students and support staff and
  communicate accurately and promptly regarding patient care management.
• Build rapport and communicate/work effectively with a wide variety of people.
• Read comprehensively, design and create professional newsletters, draft and compose
  correspondence correctly and effectively.
• Flexible, detail-oriented team player who can work despite continued interruptions.
• Strong organization and prioritization, time management, customer service, oral/written
  communication, basic mathematics and accounting, accounts receivable, public
  relations, interpersonal, supervisory and leadership skills.
• Typing at 60 wpm.

Education:

• High School Diploma or GED, required.
• Some college or associate's degree, preferred.

Experience:

• Minimum of two years' experience in a medical front office or college health center.
• Experience working with Excel software and Microsoft Word.
• At least one year of experience supervising front office staff preferred.

Licenses and Certifications:

• CPR Certification required.

Application Instructions:

Please submit a resume and cover letter.

Applicants must be able to provide proof of eligibility to work in the United States. The University will not assist applicants with any visa matters.

A background check will be required.

Employees may disclose their COVID-19 vaccination status with MSMU's Human Resources on a voluntary basis. Some MSMU clinical healthcare partners may require proof of COVID-19 vaccination to work at their facilities. If required, your academic division will inform you.