Cashier/Student Accounts Associate, Student Accounts

Job Description:

The Cashier/Student Accounts Associate processes transactions, including payments from students, staff, and faculty. Provides assistance to students regarding their accounts. This position ensures the department's adherence to operating policies that have been set by MSMU's Financial Services Department, lending institutions, federal and state regulations and generally accepted accounting principles.

Work Location: Chalon Campus (West Los Angeles). Hybrid work schedule available.

Start Date: Immediately

Applications Deadline: Open until filled

Position Hourly Rate: $20.00

Hiring salary can be above the posted pay range if candidate's qualifications are determined to be above the minimum requirements of the position description.

Duties and Responsibilities:

• Primary responsibilities include monitoring individual student accounts to ensure accuracy of billing, outreach for students not satisfying financial clearance requirements, allocating tuition deposits, and posting miscellaneous charges, as needed.
• Collaborating with the offices of Financial Aid, Registrar, Academic Advising, Residence Life, and Student Care to address student concerns and challenges.
• Monitors students enrolled in payment plans to add restrictions and outreach for late or returned payments.
• Responsible for executing hold reports to review accounts and call/email students to assist with clearance.
• Responsible for monitoring departmental email to ensure all student inquiries are addressed within a reasonable timeframe.
• Provides customer service to students, guardians, faculty, and staff with courteousness, accuracy, and timely communication via email, phone, virtual meeting, or in person.
• Assists with submitting health insurance rosters and document approved health insurance waivers.

• Assists with processing student forms received through Perceptive Content document imaging or email.

• Assists with training student workers and provide ongoing support with student account questions and concerns.

• Posts transactions (cash, checks, money order, credit card, etc.) through the computerized cash receipts system for student and departmental accounts.

• Reconciles daily cashiering activity, prepare summary, and close cashiering sessions for subsequent turnover to the Senior Coordinator/Assistant Director/Director or Controller for reconciliation.

• Issue Petty Cash, as needed. Monitor adherence to the petty cash and cash advance policies - amounts, forms, and signatories. Retain all documentation and submit to the Finance Department.

• Weekly reconciliation of vault count and preparation of weekly bank deposits.

• Presents at and participate in financial workshops and new student events.

• Performs job-related tasks as requested by the Director/Assistant Director.

Other Duties and Responsibilities:

• Flexibility in working at both campus locations. (Some work on Saturdays will be required. Work on one or two Sundays per year may be requested).
• Participation in Student Accounts presentations, information sessions, and orientations per request of Director/Assistant Director.
• Performs other job-related duties as assigned.

Requirements:

Knowledge:

• Strong working knowledge of basic mathematics and accounting principles.
• Good working knowledge of computer, word processing, and spreadsheet software applications (e.g., Microsoft Suite [MS Word, MS Excel]).
• Knowledge of all phases of student accounts receivable transactions and of office policies and procedures described.

Abilities and Skills:

• Strong analytical skills.
• Detail-oriented.
• Perform moderately difficult office and clerical tasks with speed and accuracy.

• Initiative, creativity, and sound judgment are needed to resolve problems and ensure efficiency and high-quality customer service.

• Handle multiple tasks and meet deadlines.

• Communicate effectively with a diverse university.

• Strong oral and written skills.

• 10-key by touch.

• Strong organizational, interpersonal, and communication skills.

Education:

• Minimum requirement of an Associate's Degree.
• Some accounting coursework, preferred.
• Associate degree in Accounting, preferred.

Experience:

• Minimum of one year experience as a teller/cashier or working in Accounts Receivable.
• Minimum six months handling cash transactions.
• Excellent customer service experience over the phone, in person, and electronic correspondence.
• Accounting in Higher Education experience, preferred.

Application Instructions:

Please submit a resume and cover letter.

Applicants must be able to provide proof of eligibility to work in the United States. The University will not assist applicants with any visa matters.

A background check will be required.

Employees may disclose their COVID-19 vaccination status with MSMU's Human Resources on a voluntary basis. Some MSMU clinical healthcare partners may require proof of COVID-19 vaccination to work at their facilities. If required, your academic division will inform you.