What are the responsibilities and job description for the Customer Service Representative position at Mount Franklin Foods?
JOB SUMMARY:
Receives (by telephone) requests for quotations, orders, and lead times from customers. Coordinates with other departments in handling purchase orders and providing service to customers.
ESSENTIAL FUNCTIONS:
Receives (by telephone) requests for quotations, orders, and lead times from customers. Coordinates with other departments in handling purchase orders and providing service to customers.
ESSENTIAL FUNCTIONS:
- Monitors and assigns work to customer service representatives, while performing all the tasks of a customer service representative.
- Trains, explains tasks, and assists in the solution of problems.
- Receives customers requests by telephone or mail, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person.
- Analyzes transactions, correct records, and adjust errors.
- Searches company records under ZIP code, name, account number, etc., using CRT computer printout, or requisition information from factory.
- Trace status of orders.
- Resolve customer questions related to orders, takes orders as needed.
- Maintains liaison with other departments for order completion.
- Writes up order, mails catalog, samples, price quotations, and similar data to customer, as required.
- Responds to customers requests via telephone or mail, using typewriter or personal computer when necessary.
- Contact customers to ascertain data omitted on orders.
- Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
- Prepares and forwards preliminary paperwork to returns and replacements on problem orders and gifts not received.
- Interfaces with MIS on upgrading and accessing various reports.