What are the responsibilities and job description for the HC Admin. Assist. | Receptionist position at Mount Desert Island Hospital?
Description
About MDI Hospital
Rooted in Community. Inspired by Care.
Mount Desert Island Hospital isn’t just a place where care is delivered — it’s where care begins, where it grows, and where it connects us all. Located in the heart of Bar Harbor, surrounded by the rugged beauty of Acadia National Park, MDI Hospital is deeply woven into the fabric of island life. We’re not just serving a community — we are the community.
A Place Where You Belong.
At MDI Hospital, every team member is more than a healthcare professional — they’re a neighbor, a friend, a familiar face in the grocery store or on the hiking trail. We believe that healing happens best when people feel seen, supported, and valued. That’s why we foster a workplace where everyone belongs, where voices are heard, and where your contributions truly matter.
Small Town Heart, Big Impact.
Though we serve a small, close-knit population, our reach is wide and our impact deep. We offer a full spectrum of care — from family medicine and behavioral health to emergency services and specialty care — all grounded in compassion and clinical excellence. Our partnerships with organizations like Penn Medicine and the MDI Biological Laboratory help us bring world-class resources to our rural setting.
A Culture of Connection.
We believe that wellness is a shared journey. Whether it’s through community wellness programs, school-based health initiatives, or simply taking the time to listen, we’re here to walk alongside our patients and each other. Our team is collaborative, mission-driven, and always ready to lend a hand — or an ear.
Come Grow With Us.
Working at MDI Hospital means being part of something bigger than yourself. It means joining a team that values your well-being, supports your growth, and celebrates your unique strengths. Whether you’re new to the island or have called it home for years, you’ll find a place here — not just to work, but to belong.
Summary:
Are you ready to be the heartbeat of our health center? As the Health Center Administrative Assistant/Receptionist, you’ll play a vital role in ensuring smooth operations and supporting our dynamic team. From coordinating schedules to maintaining confidentiality, you’ll be the glue that holds it all together! This is a onsite job. Remote work NOT available for this role.
Supercharge Support:
- Handle all aspects of patient check-in and check-out procedures.
- Efficiently schedule appointments, maximizing our busy clinic’s schedule.
- Be the friendly voice on the other end of the phone, answering inquiries and directing calls.
- Ensure correct and timely data collection for patient records.
- Scan and organize documents into our (Cerner) EMR system.
- Validate and ensure insurance eligibility for our patients.
Benefits:
MDI Hospital and Birch Bay Retirement Village offer a competitive salary, robust medical/dental/vision/life insurance, identity theft protection program, matching retirement plan, ample paid time off, a comprehensive award-winning wellness program with reimbursement incentives, generous tuition reimbursement, and continuing education benefits. Some positions may qualify for a sign on bonus and relocation assistance.
EEO Statement:
MDI Hospital and Birch Bay Retirement Village provide equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
Requirements
Requirements
Education, Training or Certifications Required:
High school diploma or equivalent.
Experience Required:
- Medical office experience preferred.
- Experience in Customer Service with face-to-face contact.
Cognitive Requirements:
- Emotional maturity and good people skills required.
- Ability to work with distressed or anxious patients or family members required.
- Ability to handle multiple tasks at the same time.
Physical Demands:
- Ability to sit/stand/walk for up to eight hours per day.
- Able to perform under stress.
- May involve extended sitting.
- Use of VDT, hand/eye coordination (typing).
Environment:
- May involve exposure to infectious diseases.
- General office work hazards.
