What are the responsibilities and job description for the VALET ATTENDANT position at MOUNT AIRY CASINO RESORT?
Position Overview:
The Valet Attendant is responsible for the efficient and safe parking and retrieval of guests’ vehicles, ensuring superior service to all patrons and guests of the Hotel/Casino. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.
Essential Job Functions:
- Responsible for the efficient and safe parking and retrieval of guests’ vehicles in a courteous, safe and efficient manner.
- Promotes positive guest, employee and public relations at all times.
- Responsible for the quality, consistency and presentation of all products and services delivered to guests.
- Responsible for the initial greeting to our guests and ensures claim tickets are given to guests upon arrival and collected upon departure.
- Ensures adherence to scripted communication with guests.
- Ensures claim tickets are completed and accurate. Gives completed tickets to Valet Dispatcher.
- Opens or holds vehicle doors for guests.
- Safely parks the vehicle in the designated area according to established procedures.
- Immediately reports and accidents/incidents and vehicle or area safety hazards to supervision.
- Assists with luggage and belongings as needed.
- Assists with vehicles with mechanical difficulties.
- Observes parking areas for security and any unauthorized personnel.
- Observes all speed limits and drives cautiously.
- Ensures stopping vehicle for camera system processes.
- Maintains knowledge of hotel, property, events and promotions to assist with guest inquiries.
- Attends meetings as necessary.
- Meets attendance guidelines and adheres to regulatory, departmental and company policies.
Essential Job Requirements:
- Must be able to perform each of the essential functions and responsibilities satisfactorily.
- Must be a minimum 21 years of age or older upon employment.
- High School Diploma or equivalent required.
- Must possess valid Pennsylvania Driver’s License and clean record for the past four years.
- One year valet parking/traffic controller experience preferred.
- Must be able to operate all manual and automatic transmission vehicles.
- Possesses excellent customer service skills.
- Strong interpersonal qualities.
- Flexible to work any scheduled shifts and/or days, including weekends and holidays.
- Ability to perform basic mathematical calculations.
- Must be able to be approved for and maintain a valid Pennsylvania Gaming License, if necessary.
ADA Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
- Must be able to stand, walk and move through all property areas. Must be able to stand, walk and run for long periods.
- Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
- Adequate manual dexterity to operate office equipment and engage in lifting up to seventy-five (75) pounds.
Other Skills/Abilities:
- Must be able to obtain and maintain a non-gaming license as required by the PGCB.
- Must be able to handle exposure to areas where smoking is permitted.
- Must be able to handle exposure to vehicle exhaust and work in all weather conditions.
- Must be able to speak, read, write and understand English. Must have oral and aural acuity and ability to respond to cues.
Employment is contingent upon a favorable outcome of a background investigation and drug screening.
The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing need of the organization.