What are the responsibilities and job description for the LIQUOR ROOM ATTENDANT position at MOUNT AIRY CASINO RESORT?
Position Overview:
The Beverage Liquor Room Attendant will provide friendly, excellent service to every customer as well as keep the beverage area clean and stocked at all times. Responsible for delivery of requisitioned bar supplies (i.e., CO2 canisters, liquor, wine, beer, fruit, glasses, matches, ashtrays, ice, etc.). Liquor room Attendant will stock all liquor system manifold and maintain clean pump rooms. Position requires extensive physical exertion of the arms, hands and legs, the use of four wheel carts, four wheel ice containers and two wheel trash containers. Tasks include pushing, pulling, lifting, bending, walking and reaching. Position requires the ability to communicate effectively in English. All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives.
Essential Job Functions:
- Stocking of the liquor system manifold.
- Maintaining clean and secure pump rooms at all times.
- Assisting in the capacity of Bar Porter as needed
- Wash glasses for the bartender and clear debris from the bar.
- Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with management and staff.
- Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
- Attend all necessary training meetings.
- Assist in other projects, as directed.
- Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24 hour schedule.
Other Responsibilities:
- Pushing, pulling and turning a four wheel loaded cart to all bars in the casino from the liquor storeroom. The weight of a loaded cart will vary, from 100 to 500 lbs., depending upon the size and content of orders.
- Unload cart and place or stack orders in pre-designated areas.
- Return empty cart to liquor storeroom.
- Remove trash, empty boxes, and soiled bar towels one to four times a shift.
- Sorts trash at dumpster areas into proper container, i.e. boxes, trash, and towels. Return empty trash carts.
- Know the location of all bars within the complex.
- Thoroughly clean the floors of all mats and the floor behind bars (swing & graveyard shift).
- Position requires extensive walking, pushing, and pulling.
- Exchange empty bottles of liquor for full bottles in pump room.
- Change Bag in Box, CO2 tanks and tap kegs.
- May be called upon to deliver empty bottles to liquor storeroom area.
- May be called upon to deliver ice to bars.
- Punch time clock at beginning and end of shift, and sign in and out.
Essential Requirements:
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- Must be a minimum of 18 years of age or older upon employment.
- High school diploma or its equivalency required.
- Previous customer service experience preferred.
- Ability to operate the following equipment: Juice guns, cutting boards, soda guns, ice machines, shot glasses, mixers, pourers, knives, coffee machines, non-alcoholic frozen drink machines, ice tea machines, and other necessary equipment.
Language Skills and Reasoning Ability:
- Must possess excellent communication skills.
- Ability to speak effectively to the public, employees and customers.
- Must have the ability to deal effectively and interact well with the customers and employees.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
- Must be able to stand, walk and move through all areas of the casino.
- Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees and members of the business community in all situations.
- Ability to lift up to 75 pounds, bend, pull and carry beverage stock to and from refrigerators and cabinets.
Other Skills/Abilities:
- Must be able to obtain and maintain a Non-Gaming License as required by the Pennsylvania Gaming Control Board.
- Communication skills are utilized a significant amount of time when interacting with co-workers and supervisors.
- Reading and writing abilities are utilized often when preparing meals from a recipe or when keeping track of inventory.
- Mathematical skills, including basic math, percentages, quantities, and variances are used frequently.
- May be required to work nights, weekends, and/or holidays.
ADA Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
- Must be able to stand, walk and move through all property areas. Must be able to stand or sit for long periods.
- Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
- Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.
The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.
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Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing need of the organization.